ED Magedson – Founder
SunTrust Bank My Head is about to explode... Atlanta Georgia
I initially signed up for a SunTrust checking account in May of 2010. Everything was okay seeing as how I normally only used my account to pay an occasional bill and small purchases. Then one day in September of this year was when everything went haywire. I check my balalnce via online banking like a madwoman and noticed that I was to be overdrawn(by around 8$) from some pending charges. I knew I could avoid an overdraft charge if I made a deposit from the end of the day. I happened to make a return to a retail store which(much to my suprise) left me with a positive balance per online banking(crisis averted!). That following Sunday, I made another deposit and I checked my online banking the next day.
My jaw almost fell to the floor when I saw that I once again had a negative balance due to an overdraft charge. The following day I contacted the call center and I was informed(as I suspected) that b/c I had already gotten my 'courtesy' overdraft credit for the year their hands were tied and that ultimately, I did not matter what balance I saw on Thursday , but the pending transactions caused me to be overdrawn by 0.14!! 0.14?!? Which resulted in a 36$ overdraft charge. I refused to believe that any of this was happening and decided to go into a branch to resolve this matter.
Upon speaking with a very nice branch manager, the following day she re-explained the order in which the charges hit my account... blah.. blah... I still could not justify any of this seeing as at one point I had a POSITIVE BALANCE the night before without any NEW pending charges the next day. After I realized that I was getting nowhere with them, I made the decision to close my account as at this point it was only overdrawn due to THEIR FEES. When I called to close my account, they informed me that due to an $-11.11 balance, they were unable to close my account with a negative balance. Wanting to be done with the situation, I regretfully made a 12$ deposit via and ATM on Thursday night, unfortunately after the call center was closed.
Of course the next day I wanted to pull all of my hairs out when I checked my online banking only to find I was now 35.11 overdrawn due to an extended overdraft charge!!! I refuse to pay another red cent to them, so when I called to see how long it would take for them to close my account, they once again informed me that I cannot close an account with a negative balance and that it could take 60-90 days for THEM to close the account due to overdrafts and inactivity. So by my math they can stand to gain another $648 in extended overdraft fees while holding my hostage to a bank account that I no longer want! Yay!
This report was posted on Ripoff Report on 09/24/2013 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/SunTrust-Bank/Atlanta-Georgia-30302/SunTrust-Bank-My-Head-is-about-to-explode-Atlanta-Georgia-1087031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.