- Report: #525798
Report - Rebuttal - Arbitrate
Complaint Review: SUNTRUST BANK
SUNTRUST BANKMemphis, Tennessee United States of America
SUNTRUST BANK Suntrust Needs to be Investigated! Their ISF (insufficient funds)policy & charging methods are criminal! Memphis, Tennessee
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After a company erroneously attempted to charge my debit card 5 times for over $500.00, I called Suntrust and asked that this company not be given access to my account funds to prevent this from occurring again. I was told that this could not be done and that I would need to deal with the merchant itself.
A few day later, it happened again and my card was charged another $500.00 plus, which overdrafted my account. There were several small charges "pending" when this happened so of course Suntrust ran thru the big charge first and the smaller ones that were already there last.
I engendered nearly $200.00 in overdraft fees because of this! I was also talked to very "smart" by the customer service representatives about the issue.
This report was posted on Ripoff Report on 11/19/2009 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/SUNTRUST-BANK/Memphis-Tennessee-38184/SUNTRUST-BANK-Suntrust-Needs-to-be-Investigated-Their-ISF-insufficient-fundspolicy-c-525798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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