- Report: #1066508
Report - Rebuttal - Arbitrate
Complaint Review: Super Bandz
Super Bandz1170 Tree Swallow Dr., Suite 318, Winter Springs, Select State/Province USA
Super Bandz WILL NOT HONOR WARRANTY CLAIMS/CUSTOMER SERVICE REFUSES TO ANSWER CALLS Winter Springs Florida
*Author of original report: Finally Received Replacement 24 days later!
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I purchased this band for $32.70 on 6/23/12 with the understanding it had a LIFETIME warranty. After 1 year (6/24/13) the band became damaged and I returned it in the package given to me when purchased as I was instructed. I even sent several emails to Super Bandz prior to sending the band back to make sure we all understood it was coming and that I wanted it replaced with the same band & same color. Reply emails from Super Bandz agreed.
I was told replacements would go out within 3-5 days from receipt of the damaged band. Super Bandz received my damaged band on 6/26/13, it si now 7/12/13 and no replacement.
I have called the phone number a dozen times and only get a recording that says leave a message. I heva sent several emails to Customer Service over the last 16 days only to receive 1 email back stating "your new band is on the way". I have asked for a phone number to reach a REAL person. I have asked for tracking information. I have received NOTHING in the way of supporting this companies warranty policy.
I have also requested my money back if the cannot produce the replacement, with no reply.
DO NOT BUY THIS PRODUCT-THEY DO NOT HONOR THEIR WARRANT.
This report was posted on Ripoff Report on 07/12/2013 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Super-Bandz/Winter-Springs-Select-StateProvince-32708/Super-Bandz-WILL-NOT-HONOR-WARRANTY-CLAIMSCUSTOMER-SERVICE-REFUSES-TO-ANSWER-CALLS-Winte-1066508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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