ED Magedson – Founder
Superior Pool & Spa14005 S Plaza Omaha, Nebraska USA
Superior Pool & Spa Terrible Hot Tub Service & Support Omaha Nebraska
Waited weeks for someone to come repair a leak in the hot tub. Called multiple times and left messages. No one called back. Stopped in the store and was told someone would call me. Never happened. They said someone would show up on a particular day and they didn't. Finally, they came out the week after they said they would (late May 2013).
I have had a long history of them putting me on hold forever when I call, not returning messages, not showing up when they say they are going to, forgetting to order parts, forgetting to schedule someone to come out. The older lady that was running the service department when I went in there was rude. I told her I'd left multiple messages for someone to call me, and she said "well I never got any messages," completely abdicating all responsibility.
(6/8/13) Currently, waiting for them to come deliver a new hot tub cover. It's been over two weeks since it arrived. Was told it would be brought out with the last service call. Wasn't. Repair guy said he'd check to make sure. Didn't. Called several times, messages unreturned. Finally, begged to have someone bring it yesterday. Was supposed to show up this morning. Didn't. Called. Said they'd call me back. Didn't. Just called again and was placed on hold again forever. They said they'll bring it this afternoon, after they promised morning delivery. Didn't bother to call. Said they were too busy in the store to call and let me know. Probably still won't show up today.
This report was posted on Ripoff Report on 06/08/2013 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Superior-Pool-Spa/Omaha-Nebraska-68137/Superior-Pool-Spa-Terrible-Hot-Tub-Service-Support-Omaha-Nebraska-1057528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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