- Report: #921660
Report - Rebuttal - Arbitrate
Complaint Review: superior power sports
superior power sports17435 E Gale Ave city of Industry, California United States of America
superior power sports sent product that does not work never has started/ product came not as described does not work city of Industry, California
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Received kart on July 25th way to long outside container was in pieces (and you need that to ship back) could not salvage.
Opened what was left of box and put out parts. Go kart comes 95 % together it states put wheels and roll bar on and go.One wheel was flat had to have it fixed missing bolts and nuts for roll cage and steering wheel (which I had to put on) no end to sprk plug wire so it wont attach. Fenders wont mount holes in frame are to small for bolts sent. Had to put on lights, suspension, steering wheel,wheels,roll cage gas tank,seat. main fuse was blown, had to replace.
No manual on anything I called the emailed me a driver safety manual. I bought fuse and end for spark plug from yamaha dealer and put gas and oil in and the horn works that is it. Does not start.
called company the said it is module they go out all the time(this one never started) send it in we will test it. I said no I am not waiting and paying shipping they said it is a warranty thing I told them it never ran. They sent a module I got it 3 days later. I put it on and guess what-- nothing called lead tech support again and no they said they will sen me the spark plug wire and the module that is hooked to that.
2 Days later I get a call to take off the part and send to them so they can look at it and match it up.
My cost to ship I said no send one out, they informed me that all karts have different parts and they dont want to send wrong one. Remember they did not send 1st one b/c of bad wheel and fender.
They told me that if I lived down the road not across states they could fix it for me. bought this for my 12 year old daughter with her own money she saved. They will not take it back they say they can fix it.
I would not buy from them look up superiorpowersports complaints they have done this alot and dont send parts out or products but charge you.
This report was posted on Ripoff Report on 08/02/2012 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/superior-power-sports/city-of-Industry-California-91748/superior-power-sports-sent-product-that-does-not-work-never-has-started-product-came-not-921660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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