ED Magedson – Founder
Superior Power Sports17435 E Gale Ave Unit A City of Industries, California USA
Superior Power Sports superiorpowersports.com these guys are BAD NEWS City of Industries California
BUYER BEWARE - VERY UNPLEASANT experience with Superior Power Sports - a RIP OFF OPERATOR located in City of Industry CA.
I attempted to make a purchase from superior power sports on 11/29/13 in time to get the go kart for my nephews.
The order on the web site went through fine.
I even received my confirmation email, and a buySAFE Guarantee email saying my purchase was Guaranteed.
I wish I had read the reviews before placing the order.
Two days latter I received an email from customer service indicating they would not be able to ship to my nephews address since it was different from my billing address.
They asked me if I wanted to have the go kart shipped to the billing address and I told them I did not want that.
I live in Las Vegas, and my nephews live in VA.
Concerned they may think my transaction was fraud I called them to discuss the matter in person.
I told them that American Express had my nephews address on file as an approved delivery location, and it was not fraud but that is where I wanted the product shipped.
The customer service rep suggested I wire them money vs use my Amex - red flags went off, and I did a google search for reviews.
They have a terrible reputation. The customer service rep then informed me that the order would be canceled and I just needed to fill out the cancellation form.
Well the cancellation form has me authorizing them to charge $100 to cancel the order. They never processed the order and they canceled the order.
Why would I agree to any charge. I asked them nicely to cancel the order and to move on without the charge. I explained to them I was getting very upset.
I further explained that I would right reviews to try and help other customers BEWARE. They responded with an email showing me some hidden terms and conditions from the web site.
I also explained I would advise AMEX of this issue and initiate a charge back through them.
Why not tell customers at the time of purchase they wont ship to anything except the billing address ? No need to try and get $100 from me or others like me.
No need to make customers unhappy, and they could focus on taking care of the customers they want.
This is another reason why I rarely shop anyplace but AMAZON.
Contact me at email@example.com if you would like more details on this experience.
This report was posted on Ripoff Report on 12/10/2013 08:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Superior-Power-Sports/City-of-Industries-California-91748/Superior-Power-Sports-superiorpowersportscom-these-guys-are-BAD-NEWS-City-of-Industries-1105807. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.