- Report: #892517
Report - Rebuttal - Arbitrate
Complaint Review: Superior Travel Services
Superior Travel Services2430 Teaster Ln Suite 114 Pigeon Forge, Tennessee United States of America
Superior Travel Services Sells membership to travel company promising discounts it cannot deliver, using half truths it misleads the consumer. Pigeon Forge, Tennessee
*UPDATE Employee ..inside information: Price Match Guarantee
*Consumer Comment: Contact Me for additional info
*Consumer Comment: Excellent
*Consumer Comment: Not at all the experience I had
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We were also shown a board that displayed the prices from many different timeshare resorts based on a week's stay. The prices would vary from $199-299 depending on quality and location. It was not explained these prices are available for "express" weeks for reservations 30days or less out. When we were speaking to our sales personal we explained repeatedly that we schedule our vacations 6 months to a year out because of our busy schedules. They assured us these low prices would apply. The truth was the charge would be a minimun of $399 and would go up depending upon quality and location. This is what a travel rep told us from International Travel Solutions(ITS) (the company STS sold us a membership to).
When we tried to book a hotel, ITS could only give a $10 discount on a room.
When we tried to book a Cancun vacation, their price was $270-300 less than the free travel websites on the internet (Priceline, Cheap Carribean, Expedia, ect.) And there was no difference in price on the flights. The mimimal savings does not justify the $5400 membership and $199 annually fee spent for the membership. ITS customer service was weak too, it took several phone calls to get someone to help us. Slow to return calls if they return them at all. We would be better off booking travel on a travel website than dealing with these headaches.
STS said the program is like a Sam's Club membership. But ITS doesn't buy inventory in bulk promising steep discounts. The travel rep from ITS told us they fight for inventory along with other discount travel companies, like Expedia, ect. And they don't offer discounts on flights.
STS has a 3 day return policy but you cannot use the system for 7 businees days. However, ITS had STS fax over our paper work early so we could get started on our vacation plans. Our sales person form STS called and reminded us of the 7 day waiting period. But even by this time the 3 days period was over and we were just discovering what we had got ourselves into. A travel scam!
After getting prices for our travel and discovering the ITS couldn't offer us the promised discount we called STS's manager and did ask for a refund. Of course, they won't refund our money. Nor did he seem to care, just likes to talk fast.
This report was posted on Ripoff Report on 06/03/2012 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Superior-Travel-Services/Pigeon-Forge-Tennessee-/Superior-Travel-Services-Sells-membership-to-travel-company-promising-discounts-it-cannot-892517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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