Complaint Review: SuperShuttle - Nationwide
- SuperShuttle Nationwide USA
- Phone:
- Web: http://www.supershuttle.com/
- Category: Taxi & Limousine Services
SuperShuttle Stranded in DC after 1:00 am Washington, District of Columbia Nationwide
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I would never recommend Super Shuttle. They are inefficient, unprofessional and more importantly … not trustworthy. Last week, I had several problems making my reservation without it stating that they could not guarantee me I would make my flight on time. It took an operations supervisor to override the system and send me a manual reservation. Then on my return trip, I called at 8:00pm to say that our flight had a five hour delay and would not be into Reagan National Airport until 1:00am. Although they don’t normally pick up anyone after 10:00pm, they said dispatch was aware of the delays and would pick us up. They even sent me a confirmation via email so I did not make alternate arrangements. Of course, when I got in, they were not there. When I asked for Dispatch and then an operations supervisor, I was told that no one should have made that commitment and that no one would pick me up. Since several flights were delayed, we had to wait in a long line for a taxi. There are not that many at 1:00am. Don’t waste your money. Take a cab or other shuttle service. I will never use them again.
Well, I finally heard back from your customer care dept. They graciously gave me a refund for the ride I did not get. They said they would pay the difference from the taxi price and theirs if I could show the deletion of the gratuity. Are you kidding? I did not get a single email for your services that did not ask me for a tip to the drivers ... but you don't want to pay a taxi tip ... who picked us up at 1:00am? What about our stress and inconvenience. Not part of your terms I heard. Jet Blue gave us a credit equal to our flight plus $50 for our inconvenience just for being late, not stranded. They understand Customer Service, your company does not.
Anyone who has to be somewhere, don't us Super Shuttle. Pay a few extra dollars and get dependable service from taxi's and or Uber
This report was posted on Ripoff Report on 07/29/2016 06:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/supershuttle/nationwide/supershuttle-stranded-in-dc-after-100-am-washington-district-of-columbia-nationwide-1319677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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