• Report: #1092334

Complaint Review: Surfide Pool Company

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  • Submitted: Wed, October 16, 2013
  • Updated: Wed, October 16, 2013

  • Reported By: dennis — deedham Massachusetts
Surfide Pool Company
acton, Massachusetts USA

Surfide Pool Company San Juan Fiberglass Pools never again acton Massachusetts

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WE ENGAGED SURFSIDE POOL FOR A FIBERGLASS POOL MANUFACTURED BY SAN JUAN POOLS OF LAKELAND FLORIDA IN THE EARLY SUMMER OF 2013.  FROM THE BEGINNING THERE WAS SHEAR INCOMPITANCE IN THE INSTALLITION.  THE POOL WAS PLACED SO HIGH THAT RUNOFF FROM THE PATIO WOULD HAVE RUN INTO MY BASEMENT BULKHEAD AND FLOODED MY BASEMENT.  THE POOL WAS ALSO UNLEVEL BY AT LEAST 6 INCHES.  WHEN THE POOL WAS BEING FILLED, WATER RAN OUT OF THE DEEP END BEFORE IT REACHED THE LAST STEP IN THE SHALLOW END.  SURFSIDE THEN TRIED TO FIX THE UNLEVELNESS AND IN DOING SO LEFT HUGE VOIDS UNDER THE FLOOR OF THE POOL.  THE POOL THEN SPLIT IN THE MIDDLE FROM NO SUPPORT.  IT WAS DECIDED THAT THE VOUIDS WERE SO SUBSTANTIAL THAT THE POOL NEEDED TO BE COMPLETELY REMOVED FROM THE HOLE.  THE INSTALLER QUIT AND WALKED OFF THE JOB CLAIMING THAT SURFSIDE DID NOT PAY HIM ENOUGH AND WAS ALWAYS CRYING ABOUT MONEY. [continued below]....

.....  ANOTHER CONTRACTOR CAME IN AND RIPPED THE POOL RECKLESSELY FROM THE HOLE AND SET IT ON MY DRIVEWAY FOR REPAIR.  WE WERE LEAVING ON VACATION AND WE WERE PROMISSED ANOTHER INSTALLER RECOMMENDED BY SAN JUAN WOULD COME IN AND RE SET THE POOL WHILE WE WERE AWAY.  WE RETURNED TO FIND THE POOL RE INSTALLED AND EVERYTHING CONNECTED AGAIN, BUT THE POOL SEEMED TO OFF LEVEL IN A FEW PLACES BY THE HOUSE.  WE THOUGHT WE COULD LIVE WITH THIS AS IT LOOKED LIKE MAYBE TILE COULD SOLVE THE ISSUE.  THE REPAIR TO THE POOL WAS A DIFFERENT ISSUE.  YOU COULD VERY CLEARLY SEE THE REPAIRS IN 8 FT. DEEP WATER.  SAN JUAN SENT A TECHNICIAN BACK OUT WITH A REP. FROM THE COATING COMPANY TO REVIEW THE ISSUE.  THE COLOR MATCH WAS A DIFFERENCE BETWEEN A WHITE AND LIGHT BLUE.  I MEAN IT WAS TERRIABLE, WE SPENT SO MUCH MONEY AND THIS IS WHAT WE ARE LEFT WITH A TWO TONE POOL.  RICK FROM SURFSIDE HAS BEEN ONE OF THE MOST ABRASIVE PEOPLE I HAVE EVER DELT WITH.  HE HAS BLAMMED EVERYONE, FOR EVERYTHING AND YET HE IS NEVER ONSITE TO OVERSEE ANYTHING.  I BEGAIN TO CALL HIM "POINT THE FINGER RICK” THIS IS HOW BAD HE IS.  HE BALAMED TO CONTRACTOR, THE INSTALLER ,THE LANDSCAPER, THE MANUFACTURER AND EVEN US ONCE FOR PICKING THAT COLOR.  THE MANUFACTURER IS DELIVERING A NEW POOL NEXT WEEK……I AM TERRIFIED TO LET SURFSIDE TOUCH IT.

PLEASE, FOR ANYONE CONCIDERING A NEW POOL……STAY AWAY FROM SURFSIDE POOLS  AND SAN JUAN POOLS.


This report was posted on Ripoff Report on 10/16/2013 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Surfide-Pool-Company/acton-Massachusetts-01023/Surfide-Pool-Company-San-Juan-Fiberglass-Pools-never-again-acton-Massachusetts-1092334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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