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Report: #1330067

Complaint Review: SWANK Blue - Internet

  • Submitted:
  • Updated:
  • Reported By: Consumer — Georgia USA
  • Author Confirmed What's this?
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  • SWANK Blue Internet USA

SWANK Blue Horrible Customer Service, Very Unprofessional Los Angeles California

*UPDATE Employee ..inside information: Customer Received The Resolution She Requested

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I ordered a skirt and a pair of pants from this company.  Each item was purchased in a size Large.  When I received the order in the mail the pants they sent were a size X Small.  I sent an email, direct message via instagram, and also used the contact us page on the website.  After not getting any response, I filed a complaint with the BBB.  I asked for the item to be sent to me in the correct size that I actually ordered.  The company had another complaint from a customer whom they sent a larger size after the size she ordered did not fit.  I thought they would at least send me the correct size being that they made the mistake.  I even said that I would accept a medium if large was not available.

Instead of sending the item I ordered, the money was refunded to my PayPal.  The owner refunded the money knowing that I purchased during a sale and the item was back to regular price at this point.  After sending another email asking for someone to contact me about my order, I received a snide response stating that the situation was corrected the day I notified BBB and ripoff.com(I had never heard of this site, thank you).  The situation was not rectified that day and I had not filed a report here.  You operate a business and choose wear blue hair with a midnight complexion perpetuating the "ghetto hoodrat" stereotype.  We have to stop pleading with people to support minority business if this is the type of customer service you will provde. 

This report was posted on Ripoff Report on 09/25/2016 07:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/swank-blue/internet/swank-blue-horrible-customer-service-very-unprofessional-los-angeles-california-1330067. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee ..inside information

Customer Received The Resolution She Requested

AUTHOR: SWANK blue - (USA)

POSTED: Monday, September 26, 2016

Customer (Genaye Strait) placed an order on September 19th at 5:01pm. Order was shipped out on September 20th at 10am. Customer (Genaye Strait) received the order at (Marietta GA (((REDACTED)))) on September 22nd.

On September 23rd, the customer notified us one of the sizes was incorrect. Before even allowing any time for a response, the customer filed a claim with the Better Business Bureau (as we received notice of the claim from the BBB on Sept 23rd as well. - You can see on the BBB site that that was the date the claim was filed). The BBB claim in reference is: (((REDACTED))).

You can also see in the BBB claim one of the options the customer deemed as a satisfactory resolution was a refund. (customer stated: "I would like item sent to me in the size I ordered (I will accept a Medium) or a refund"). Being that the customer filed a claim with the better business bureau in less than 24 hours from the time she contacted us, we deemed it best to go with the fastest resolution possible, so on September 23rd we issued a full refund of the $6.62 the customer paid for the pants. We also informed the customer that she could keep the incorrectly sized pants, as we did not want her to have to go to the trouble of mailing back a pair of pants that only cost her $6.62. So we were more than willing to take the loss for the sizing error.  

Unfortunately, this customer was sent the wrong size, but didn't even allow us the time to resolve the issue on our end before starting her campaign to defame our company on the internet. This customer (Genaye Strait) has shopped with us before this incident and did not have a problem with that past order, so the fact she wouldn't allow us even 24 hours to attempt to make it right before she started all these posts/claims is disheartening. What's even more disheartening is to read the insults and ghetto insinuations she has posted all over a pair of $6.62 pants that she was fully refunded for and allowed to keep. 

 

We honestly and truly care about the satisfaction of our customers and will continue to do right by our customers. We appreciate the support from genuine supporters. 

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