- Report: #1146298
Report - Rebuttal - Arbitrate
Complaint Review: Swimming Pool & Spa Design
Swimming Pool & Spa Design87 Enterprise Road Hyannis, Massachusetts USA
Swimming Pool & Spa Design Swimming Pool & Spa Scammers. They sell poor quality products that they do not stand behind! Never call back! EVER! Hyannis Massachusetts
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We purchased a "new spa" from Swimming Pool & Spa Design. It was a Viking Legend, 2013 model. This item was over $6,600. It was delivered to us 8/2013. When they delivered the spa, it arrived with speaker (which we didnt want or order). We were told it was a free upgrade and that the spa we had purhchased was damaged or lost (yes I said lost) so they sent this one instead. Fine.
By 10/2013 (that two months) we noticed that the "upgraded speakers" were no longer working and that they nails were rusting. We called for service, I called back 4 times, as they never returned a call, and had a tech determine the speakers were faulty. New speakers were ordered and were replaced with in a 2 month period. They too didn't work and couldn't get wet. [continued below]....
Then we noticed that the inside white shell was turning a lovely shade of yellow (11/12/2013). I was asked to take pictures and email them, which I did twice. I called the Swimming Pool & Spa 5 times and finally a rep came out on 12/11/13. By the time the rep FINALLY came out, the inside shell had also started peeling off and bubbling up as well. The rep took more pictures and said someone (either Dawn or Steve) would call me back.
I then had to call the company back 5 more times as I never received any follow up calls, which brings us to 1/8/14, to get an answer as to what will be done. NOTE: They never ONCE called me back. NEVER. Even after they repeatedly stated they would and "wrote" my number down. I was then told they were ordering a new spa through Viking as this one was infact defective (go figure) and we can expect delivery by late Feb or beg of March 2014. Guess what.... IT NEVER ARRIVED. SURPRISE.
I then called them 12 more times with no answers or call backs at all. Each time being told they didnt know and was on on its way. That brings us to 5/6/14. THAT IS 6 MONTHS OF CALLING WITH NO ANSWER OR UPDATES FROM THEM.
The 'new" spa arrived in, FINALLY, and guess what...it was scratched when they opened it and can't be delivered. I was then told by the owner to call his "partner company" (one that he didnt know the correct name of, phone number too or addresss) and see if I like a model they have on their floor. If I did , I could have that one. At this point I lost it. Only after threatening to fight for a refund and waiting over 6 months for our issues to be addressed the owner, Steven, miraculously found a spa for us.
I will strongly recommend NEVER TO PURCHASE ANYTHING FROM THIS COMPANY. They have the worst customer service I have every dealt with. THEY LIE. THE WONT CALL YOU BACK. THEY DO NOT STAND BY THEIR PRODUCTS.
SWIMMING POOL AND SPA DESIGNER ARE SCAMMERS AND ARE A RIP OFF.
This report was posted on Ripoff Report on 05/13/2014 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Swimming-Pool-Spa-Design/Hyannis-Massachusetts-02601/Swimming-Pool-amp-Spa-Design-Swimming-Pool-amp-Spa-Scammers-They-sell-poor-quality-p-1146298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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