- Report: #1095597
Report - Rebuttal - Arbitrate
Complaint Review: Swiss America Trading Corporation | Ripoff Report Verified™ …businesses you can trust. Swiss America assisting clients in building a strong portfolio of U.S. gold, silver coins. Educating clients on how precious metals - in physical form - offer asset protection, security, profit potential, privacy of ownership, peace of mind.
Swiss America Trading Corporation | Ripoff Report Verified™ …businesses you can trust. Swiss America assisting clients in building a strong portfolio of U.S. gold, silver coins. Educating clients on how precious metals - in physical form - offer asset protection, security, profit potential, privacy of ownership, peace of mind.15018 N. Tatum Blvd. Phoenix, Arizona USA
Swiss America Trading Corporation REVIEW: Swiss America Trading, one of the nations leading precious metals firms for over 30 years. Swiss America specializes in educating the consumer first, working with clients on such things as online portfolio tracking to ultimately assisting them in liquidating out of the market. 100% commitment to customer satisfaction is why Swiss America gladfully elected to become involved in the Ripoff Report’s Corporate Advocacy Program. Swiss America’s affiliations include the Professional Coin Grading Service(PCGS), Numismatic Guaranty Corporation(NGC), Numismatic Consumer Alliance(NCA), Industry Council For Tangible Assets(ICTA) just to name a few.
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Ripoff Report REVIEW / Swiss America is dedicated to customer satisfaction.
Swiss America Trading Corporation joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers. [continued below]....
ALL BUSINESSES WILL GET COMPLAINTS, .. HOW THOSE BUSINESSES HANDLES THOSE COMPLAINTS IS WHAT SEPARATES GOOD BUSINESSES FROM THE REST.
A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
Swiss America approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Swiss America did just that. There was not even one issue to get resolved. All issues we already taken care of by Swiss America Trading Corporation. Swiss America Trading Corporation has gone through great lengths to make sure they try and resolve any and all customer issues. Swiss America has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Swiss America stated “on the first visit our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity.”
Swiss America Trading Corporation CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
”Swiss America is independently owned, full-service precious metals brokerage that provides the highest quality and service nationwide since 1982.” We are completely committed to assisting our clientele in becoming better financially diversified in both good & bad economic times. We offer the best quality service at the best quality price. Our motto for years has been "People don't care how much you know until they know how much you care. The moment you contact Swiss America, our team of trained professionals stand ready to serve you. Everyone at Swiss America, from our account executives to our support staff, plays a vital role in ensuring your Swiss America experience is a pleasant one.”
WHY Swiss America Trading Corporation IS BETTER THAN THEIR COMPETITORS
Swiss America has established itself as the leader in their industry by way of their constant efforts to make the customers overall experience more satisfying & beneficial. It starts from the beginning where even upon considering this direction with your finances you can receive a wide variety of educational materials at no charge & no obligation. Before becoming involved in the market you will understand very clearly what risks might be present, what costs may be incurred & have a comprehensive understanding of what you can expect to gain from your Swiss America experience. Where Swiss America really shines ahead of their competition is when you go to liquidate as Swiss America has the most comprehensive buyback in the industry.
Swiss America Trading Corporation / Statements from the CEO.
”My name is Dean Heskin and I am of CEO of Swiss America Trading Corporation. I would like to thank you for taking the time to review Swiss America. Swiss America was established over 3 decades ago as one of very few companies in the gold market that made the possibility of owning gold privately a reality. Our name originates from the fact that our original locations were in Zurich, Switzerland & Phoenix, AZ here in the US. We found it necessary to have an overseas location given that much of the above ground gold that would be available to purchase was being held by European Central Banks which required purchase of these items from the auctions they would conduct. 30 years later due to technology we are now able to conduct all of our business from our offices in Phoenix, AZ as we serve our multigenerational clientele.”
"At Swiss America Trading Corporation we pride ourselves in having the best trained & tenured staff from top to bottom. Internally, our company would be better termed as a family as our clients represent that part of our extended family which our track record & longevity are a testament to that end. When making financial decisions for tomorrow with all the uncertainty that usually accompanies it our clients have made an extra effort to express their appreciation to work with a company whose employees & representatives have been there not just for their needs, but their loved ones as well.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Swiss America Trading Corporation is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at Swiss America Trading Corporation and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Swiss America Trading Corporation a positive Rating. Swiss America Trading Corporation made efforts to ensure that all customers were satisfied, and Dean Heskin assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
Dean Heskin, the CEO of Swiss America Trading Corporation, stated “We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Swiss America Trading Corporation remain strong, consistent and positive”. "For the past 30 years I've been instilling in our people our motto to this day which is 'People don't care how much you know until they know how much you care.’" Craig Smith, Chairman/ Founder Swiss America. "Quality satisfaction & service is our goal when assisting our customers with their retirement needs through precious metals." Holly Smith, Director of Marketing/ IRA Specialist "Teamwork is the key ingredient to our customers having a positive successful experience." Bronwin Barilla, Director of Administration
STATED IMPROVEMENTS FROM Swiss America Trading Corporation.
They’re new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Swiss America Trading Corporation is willing to go beyond the call of good customer service and do what it takes to make things right with their customers. "At Swiss America we Offer a 14 day exchange privilege on all numismatic purchases & a recorded verbal disclosure stating all risks & fees involved with your purchase prior to the actual purchase which require your verbal acknowledgement of these factors. These are also provided in the 'Shipping & Transaction Agreement' that you will be in receipt of well prior to your purchase. You will also gain online access to review your portfolio on our secured site to keep you current on prevailing market conditions.”
Avoiding Investment Gold Scams Consumer Alert: Get a basic education before buying! With the increased public interest in owning precious metals for financial safety and profit potential also comes the increased risk of new consumer fraud and rip-off scams. Swiss America offers consumers suggested steps of action to avoid gold dealer problems and/or to help resolve outstanding gold dealer complaints.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
When becoming involved in this market place be sure you're asking the right questions & working with the right company. Generally speaking it's suggested that you work with a company that's been in business for 10 years or more. Beware of those who claim to have "30 years of combined experience". Often you'll find that's 10 people with 3 years each. Make sure that they offer a two way market meaning that you can buy from them as well as sell back to them. Make sure you're aware of any & all fees associated with their buy sell exchange. When buying numismatic coins make sure that you are receiving ony the finest quality sight seen specimens versus the sub quality sight unseen counterparts & that they have benn certified & graded(if applicable) by preferrably either the Professional Coin Grading Service(PCGS) or Numismatic Guaranty Corporation(NGC).
Swiss America Trading Corporation is an independently owned, full-service precious metals brokerage. Swiss America services individuals looking to better diversify & protect their financial holdings by way of precious metals. They offer the single best most comprehensive service in the industry.
*Any consumer not receiving satisfaction from a member of Rip-off Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected]
This kind of dedication to customer service means that Swiss America Trading Corporation will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Swiss America Trading Corporation you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the company’s response and to insure customer satisfaction). You can call Swiss America Trading Corporation directly at 1 800 289 2646, and ask for Bronwin Barilla, Director of Administration.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Swiss America Trading Corporation or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us. [email protected]
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Swiss America Trading Corporation.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
This report was posted on Ripoff Report on 10/29/2013 10:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/swiss-america-trading-corporation-gold-silver-coins-investing-asset-protection-phoenix-arizona-1095597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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