- Report: #1085136
Report - Rebuttal - Arbitrate
Complaint Review: swiss onlines
swiss onlines www.swissonlines.com swissonlines.com swissonlines I ordered 3 watches from this company. I received 2/3 of the watches. 1 was completely non-functioning and the other was very noticeably damaged! I contact ed the company who, instead of honoring their warrantee or return policy, refused to refund me my money OR replace the watches. The ONLY offer I received from them was to buy NEW watches from them at a 30% discount!!! DO NOT USE THIS COMPANY, DO NOT BUY FROM THEM Internet
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I purches 3 watches from this online company for over $600.00.
When I recieved the package it contained 2 of the cheaper watches ($175 and $175) and a note saying that the other 225$ watch was out of stock and to email them.
I opened the watches which they did send and immediately noticed that one was completely malfunctioning (the second-hand was twitching back and forth instead of going around in a circle, and the other watch was very noticiably damaged.
I contacted them, and they gave me the run-around. They refused to refund my money and also refused to send replacements (or even accept these back for a refund).
The only offer I got from them was to buy MORE watches from them at a 30% discount.
This website has a "Return Policy" and a "Warantee" polciy on their website. They refused to honor either one.
DO NOT BUY FROM THIS COMPANY
This report was posted on Ripoff Report on 09/17/2013 07:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/swiss-onlines/internet/swiss-onlines-wwwswissonlinescom-swissonlinescom-swissonlines-I-ordered-3-watches-from-1085136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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