- Report: #451994
Report - Rebuttal - Arbitrate
Complaint Review: Symantec
Symantec20300 Stevens Creek Blvd. Cupertino, California U.S.A.
Symantec - Norton Slight of hand fraud by technician. Norton 360 Cupertino California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I would run a scan but the software would not update. It still said I was At RISK and did not record the date under Last Scan. I connected to Symantec support and established a chat screen with a technician. I then did what was necessary to let him access my system to work the problem.
The technician ran a scan removed a tracking cookie. It appeared at first that he had corrected the problem. But after checking what he did I found out that he didn't fix anything. What he did was go into the Product State Monitoring' GUI and unchecked Virus & Spyware Scan. He didn't fix the problem of the software thinking that no scan was ran. He simply turned off the software monitoring. If I reenter the check for Virus & Spyware Scan, which SHOULD BE CHECK. The original problem is still there. I am a System Administrator myself. This constitutes FRAUD. This was no mistake. He either didn't know how to resolve the problem or he didn't want to take the time. He thought I was an uneducated user who would not pick up on his tricks.
After over 10 years of using Norton/Symantec products. I'M THROUGH! This was a deliberate fraud perpetrated on a customer. When my subscription expires in AUG. I will not renew. I also work in the industry and will make sure to report this to others using or considering Symantec products.
This report was posted on Ripoff Report on 05/14/2009 05:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Symantec/Cupertino-California-95014/Symantec-Norton-Slight-of-hand-fraud-by-technician-Norton-360-Cupertino-California-451994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.