- Report: #834685
Report - Rebuttal - Arbitrate
Complaint Review: Synapse Retail Ventures, Inc.
Synapse Retail Ventures, Inc.C?O Processing Center, PO Box 30468 Salt Lake City, Utah United States of America
Synapse Retail Ventures, Inc. offer through Books-A-Million charged me although I have confirmation numbers of cancellations Salt Lake City, Utah
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Synapse Retail Ventures sent me a postcard reminder to cancel or my credit card would be charged. I was to call anytime before January 15, 2012. I called on January 10 and received a cancellation confirmation number for each subscription. The phone number is totally automated with no recourse to talk to a live person.
One month later, I caught their attempt to charge me when it was in-process and the paperwork is underway for me to sign to block their fraud.
Searching online, I saw a reference to a connection between Time-Life and Synapse. If this is true, the fraud has been going on for some time. I had identity theft in 2007 with Time-Life (reported with my credit card and with the police), again with no recourse of being able to talk to a live person.
I do not believe this to be a reflection on Books-A-Million as predatory reward schemes work their way into businesses that think they are doing customers a favor by offering freebies and rewards. Clerks can be very insistent on having customers sign up for these offers. Note to retailers: your customers may stay away because of those so-called perks.
This report was posted on Ripoff Report on 02/06/2012 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Synapse-Retail-Ventures-Inc/Salt-Lake-City-Utah-84130/Synapse-Retail-Ventures-Inc-offer-through-Books-A-Million-charged-me-although-I-have-con-834685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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