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Report: #535597

Complaint Review: Systemax, Inc - TigerDirect.com - Miami Florida

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  • Updated:
  • Reported By: ghs3691 — Solsberry Indiana USA
  • Author Not Confirmed What's this?
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  • Systemax, Inc - TigerDirect.com 7795 W Flagler St. Suite 35 Miami, Florida United States of America

Systemax, Inc., - TigerDirect.com systemax owns this company Failure to cancel order as promised shipped anyway Miami, Florida

*UPDATE Employee: Our apologies

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On Dec 6, 2009 I put in an order for a hdd enclosure and then with the demand that I give them part of my social security number to finalize order I did not want to complete order and asked them to cancel.  Called twice and both times was told it would cancel the order.   Today Dec 7, 2009 I checked again on web site in my account and says item shipped.   This seems to ignore me the customer and I am still trying to find a way to stop this order.  I have never in over 18 years on the internet have I ever not been able to cancel an order right after I put order in.  Put in also two emails to company asking that they cancel this order and ignored both and got no reply from tigerdirect.com and again this is just complete failure to listen to customer and just went on with order that I tried my best to cancel in a timely manner within five minutes of order, so there could be no excuse that no one knew that customer did not want to cancel.  This is only details I have up to this point and would be surprised if item is completed that I will have chance of returning for refund but we will give them a chance and see and if not then I can file another report to update.  They added another order to item so it looks like I ordered two of them but I did not and they canceled one of the two and I repeat I did not order two of these and the order number that was added was never in file when I tried to cancel this order.  I do not have any idea how the second item was put into my account after I had stopped being on web site and have no answer to how that could happen and will leave you to figure out, as I have no way of knowing. 

This report was posted on Ripoff Report on 12/08/2009 12:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/systemax-inc-tigerdirectcom/miami-florida-33144/systemax-inc-tigerdirectcom-systemax-owns-this-company-failure-to-cancel-order-as-pr-535597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Our apologies

AUTHOR: Ernie E. - (U.S.A.)

POSTED: Friday, December 11, 2009


We apologize for your negative ordering experience and would like a chance to remedy this situation. Unfortunately we do not have enough information in your posting to contact you or further research this matter. Please contact me directly at ernie@help.tigerdirect.com and I will do my best to remedy this situation to your complete satisfaction.



We would like to become your technology vendor of choice and should you give us another chance we promise to work hard to exceed your expectations. 



Looking forward to hearing from you,



Ernie E.
Customer Relations



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