• Report: #1043878

Complaint Review: systweak

  • Submitted: Wed, April 17, 2013
  • Updated: Fri, May 10, 2013

  • Reported By: J.P. C**** — Springfield Illinois
systweak
Internet United States of America

systweak avangate*systweak.com AMSTERDAM NLD MISREPRESENTED THEIR SOFTWARE AND TERMS OF AGREEMENT, Internet

*Author of original report: Systweak follow-up survey processed a full refund

*REBUTTAL Owner of company: Kindly submit your issue at http://support.systweak.com for assistance

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Total misrepresentation of their software's "troubleshooting" capabilities, after effects, including follow-up Technical Support availability and the cost involved.

  


This report was posted on Ripoff Report on 04/17/2013 02:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/systweak/internet/systweak-avangatesystweakcom-AMSTERDAM-NLD-MISREPRESENTED-THEIR-SOFTWARE-AND-TERMS-OF-AG-1043878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Systweak follow-up survey processed a full refund

AUTHOR: J.P. Cunningham - ()

A (random ?) phone call came.  It was a survey on the satisfaction of the Systweak product.  When I patiently stated my case of "I asked for a VW fix and was taken for a Cadillac's fee". the person (lady) promised me a full refund in the next 5 - 10 working days.

On the seventh (7th) day after the survey the full amount of $(US) 298.00 was posted to my account.

TOTALLY STUNNED !

FYI - Different issue - BEWARE ! - I phoned "iolo" products with a question on an E-Mail not arriving.  I believe that the phonecall was intercepted as the same "spiel" was given to me on how to fix all that was "wrong" with my PC.

A group of Microsoft engineers would be "at my side - 24 x 7 - for one year" for $(US) 198.00

SOUND FAMILIAR ?

PLEASE BEWARE of such interceptions - "iolo" does NOT offer (nor honor) this !

THANK YOU for allowing this follow-up ! 

 

  

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#2 REBUTTAL Owner of company

Kindly submit your issue at http://support.systweak.com for assistance

AUTHOR: Systweak Support Team - ()

Dear J.P. Cunningham

We are sorry to hear about your experience. I want to assure you that our programs are used by over a million customers successfully to optimize their PC.

We take customer satisfaction very seriously and would like to address your issues immediately.

Could you kindly submit your issues at http://support.systweak.com for assistance? We will provide you with the solution to your problems as soon as possible.


Regards

Systweak Software

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