I was a Voicestream customer in 2001 and had canceled due to their horrible service. I had paid all the fees and moved on with life. Last week, 7 tears later I received a letter
along with a bill from AFNI Collections out of Illinois stating I owe $200 to T-Mobile. I did a google search and found hundreds of other claims like this from other people. I called T-Mobile to find out what it was all about. They could not help me and switched me to their collections department who also didnt know why I owed $200 and also why it took 7 years to get me the letter. I have been at my address over 10 years and never received anything.
I contacted AFNI and explained to them, as expected they did not really care but told me the debt was recently purchased from T-Mobile. So T-Mobile knows I owe $200 but they dont know why or what it is for because it goes back so far. I have no problems paying my bills and if I owe money thats fine, but I don't and nobody knows anything, just that I owe $200 from 2001 and 7 years later they want it.
Here is what I did. I called AFNI and told them I will be paying the amount via USPS money order and asked them when the receive the payment, send me a receipt and a letter stating I am paid in full.
I filed a complaint with the WA State Attorney Generals Office against T-Mobile for fraudulent billing practices. I also contacted the NYC Department of Consumer Affairs and the Illinois Attorney Generals Office about AFNI who the woman told me on the phone she gets calls about all the time.
I also filed a small claim against T-Mobile in NYC Small Claims court yesterday for the amount I paid AFNI to be reimbursed for the fraudulent billing. I printed out tons of pages with complaints and stories just like this one and other I have read so far regarding T-Mobile and AFNI, all dealing with billing disputes from over 5 years ago and with customers who cancelled service.
I also sent a letter to T-Mobile Customer relations explaining everything in detail with a CC to the Heads of the company, not just T-Mobile, the people who own it, Deutsche Telekom. Their board members will get the letters.
I expect everyone to do the same. pay the bill, file a claim against them in small claims, complain to Attorney Generals offices and sue them.
The next step is if there is any negative information on my credit report, file a claim in State Supreme Court against T-Mobile. It will cost them more in attorney fees than $200 to deal with this case and others.
Here is some help. If your going to file a small claim against T-Mobile, you probably cant if you not in WA State, so you have to file the claim against a T-Mobile store in your city or town. When they get served with the court papers, they will be terrified and will have to call T-Mobile corporate directly and that will take weeks because I'm sure T-Mobile gets sues left and right for similar situations. By this time your court date will come around and T-Mobile will be found in default because they are probably going to be a no-show. And if they do show, it will be an attorney who is on retainer who just this case that day and will have nothing with him or her to show the court. And if they do have paperwork from T-Mobile that is in great detail, ask the Judge why you were'nt provided with this when you contacted customer service?? See you in court!
Staten Island, New York