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Report: #1340901

Complaint Review: T-Mobile INC - Nationwide

  • Submitted:
  • Updated:
  • Reported By: The Sky is the limit — Webster Texas USA
  • Author Confirmed What's this?
  • Why?
  • T-Mobile INC Nationwide USA

T-Mobile INC T-Mobile will not let me call 911 - Nationwide Nationwide

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I have been having issues with my outgoing call being delayed. Taking thirty seconds to over one min and a half. I reported this to t-mobiles tech support team back on 9/29/2016. This has not been fixed and the network team has closed all the tickets I have opened. They are stating there are no issues to be found.

On 11/29/2016 I was put in a situation where I needed to dial 911 from my cell phone. When I tried to call 911 on my cell phone service was at full service. And the call would not connect. The call just dialed for over 2 minutes and did Never connect. I also tried to call the non-emergency phone for the local police department and again the call would not connect.

On 11/29/2016 I called T-Mobile tech support and reported this to them. And again all the can offer was to open a ticket with the network team and it will take 72 hours to get a response. So now I am stuck with a phone that will not call 911. This is putting my safety at risk and I will not be able to dial 911 from any phone I am paying for. 

This report was posted on Ripoff Report on 12/01/2016 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-inc/nationwide/t-mobile-inc-t-mobile-will-not-let-me-call-911-nationwide-nationwide-1340901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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