- Report: #1053842
Report - Rebuttal - Arbitrate
Complaint Review: T-Mobile Retailer, Operated by Surge Communications, LLC
T-Mobile Retailer, Operated by Surge Communications, LLC3240 S. Cobb DR. SE #1900, Smyrna, GA 30080 Smyrna, Georgia USA
T-Mobile Retailer, Operated by Surge Communications, LLC Bait and Switch Rip off Smyrna Georgia
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I went into the store to puchase a phone, I was quoted one price. I purchased the SIM card and then when the associate rang up the phone, I was told all of a sudden there is another $30 added on the price quoted and advertised. I was then told the only way to use the SIM card that I just purchased was to purchase the phone and the new price. My opinion is this company knows they are pulling this bait and switch game and because it is only a small amount many customers may not even notice the additional charges they throw on at the end. I almost didn't realize it myself. The store manager was of no help at all. She indicated that the employees needed to be trained better but the SIM card was my problem.
This report was posted on Ripoff Report on 05/25/2013 01:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile-Retailer-Operated-by-Surge-Communications-LLC/Smyrna-Georgia-30080/T-Mobile-Retailer-Operated-by-Surge-Communications-LLC-Bait-and-Switch-Rip-off-Smyrna-1053842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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