• Report: #1127828

Complaint Review: T-MOBILE USA, INC.

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  • Submitted: Mon, March 03, 2014
  • Updated: Mon, March 03, 2014

  • Reported By: Doc Max — Alabama
T-MOBILE USA, INC.
865 Thornton Rd Lithia Springs, Georgia USA

T-MOBILE USA, INC. T-Mobile Charges for Services Not Received, Deny's Promised Discount and Charges More Than Communicated Lithia Springs Georgia

*Author of original report: T-Mobile Resolves Difficulties

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Firstly, I purchased my phones, two Iphone 5s, outright from the Apple store.  I spoke with T-Mobile person at T-Mobile store, who said that a family plan will be $90/month inclusive of all fees, and that I can receive a discount because of my affiliations with the state.  When service was established, I was told I would have to wait one month after first bill before discount and I had to provide a $90 deposit because it is month-to-month.  The first bill was more than $90.  One month later, I was also told I could not get discount unless I provided my social security number on a month-to-month contract and my bill was actually $120.00.  I decided to cancel service.  So, in one day on Jan 25th, 2014, I called T-Mobile to cancel service and asked how much my final bill to-date was, and paid $11.50 -- I was told by the T-Mobile representative I would get my full deposit of $90 back in 30 days.  On the same day I moved my phone numbers to H2O Wireless.  These numbers originally came from AT&T.  30 days later, I received a bill for T-Mobile for $20,  covering a billing cycle after my service was terminated.  I was told that T-Mobile continued to bill me, and took by $90 dollars deposit, and I owed an additional $20 for a service period for  which I did not have service (on a month-to-month contract), because that was the policy.  There were so many contradictory phone calls on this, at the end of the day, I recognized that I was lied to and cheated. 


This report was posted on Ripoff Report on 03/03/2014 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-MOBILE-USA-INC/Lithia-Springs-Georgia-30122/T-MOBILE-USA-INC-T-Mobile-Charges-for-Services-Not-Received-Denys-Promised-Discount-a-1127828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

T-Mobile Resolves Difficulties

AUTHOR: Doc Max - ()

A T-Mobile representatitve gave me a call today to resolve my complaint.  They are refunding my deposit, providing a refund for the totals of the discount that I was expecting, and removing the additional bill.  This was an unexpected, and satisfactory resolution to my complaints.

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