- Report: #1127828
Report - Rebuttal - Arbitrate
Complaint Review: T-MOBILE USA, INC.
T-MOBILE USA, INC.865 Thornton Rd Lithia Springs, Georgia USA
T-MOBILE USA, INC. T-Mobile Charges for Services Not Received, Deny's Promised Discount and Charges More Than Communicated Lithia Springs Georgia
*Author of original report: T-Mobile Resolves Difficulties
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Firstly, I purchased my phones, two Iphone 5s, outright from the Apple store. I spoke with T-Mobile person at T-Mobile store, who said that a family plan will be $90/month inclusive of all fees, and that I can receive a discount because of my affiliations with the state. When service was established, I was told I would have to wait one month after first bill before discount and I had to provide a $90 deposit because it is month-to-month. The first bill was more than $90. One month later, I was also told I could not get discount unless I provided my social security number on a month-to-month contract and my bill was actually $120.00. I decided to cancel service. So, in one day on Jan 25th, 2014, I called T-Mobile to cancel service and asked how much my final bill to-date was, and paid $11.50 -- I was told by the T-Mobile representative I would get my full deposit of $90 back in 30 days. On the same day I moved my phone numbers to H2O Wireless. These numbers originally came from AT&T. 30 days later, I received a bill for T-Mobile for $20, covering a billing cycle after my service was terminated. I was told that T-Mobile continued to bill me, and took by $90 dollars deposit, and I owed an additional $20 for a service period for which I did not have service (on a month-to-month contract), because that was the policy. There were so many contradictory phone calls on this, at the end of the day, I recognized that I was lied to and cheated.
This report was posted on Ripoff Report on 03/03/2014 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-MOBILE-USA-INC/Lithia-Springs-Georgia-30122/T-MOBILE-USA-INC-T-Mobile-Charges-for-Services-Not-Received-Denys-Promised-Discount-a-1127828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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