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Report: #351369

Complaint Review: T-Mobile USA - Bellevue Washington

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  • Reported By: San Jose California
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  • T-Mobile USA 12920 SE 38th St Bellevue, Washington U.S.A.

CEO/President Robert DodsonT-Mobile USA $200.00 termination fee even though a T-Mobile customer for 5 years Bellevue Washington

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T-Mobile customer service reps refused to send me itemized copies of my bills so I closed my cell phone account. Then T-Mobile charged me an early termination fee of $200.00 even though I have been with T-Mobile as a customer for five years continuously. This is unethical and illegal.

Despite six prior oral requests with T-Mobile customer service reps and subsequently, despite my earlier request in a letter to CEO Dodson dated June 30, 2008, the company refuses to send me itemized copies of my bills. And contrary to what Customer Care Representative Andrea S. (7284129) stated in her email to me dated 7/10/2008, the T-Mobile clerk named Jordon at T-Mobile retail store on 510 Showers, Mountain View, CA flatly refused to provide me with any detailed invoices on July 12 at 4:09 p.m. and he did not even ask to see my photo identification.

Mark
San Jose, California
U.S.A.

This report was posted on Ripoff Report on 07/15/2008 07:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile-usa/bellevue-washington-98006/ceopresident-robert-dodsont-mobile-usa-20000-termination-fee-even-though-a-t-mobile-cus-351369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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