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Report: #1299614

Complaint Review: T Mobile - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Jason — Gilbert Arizona USA
  • Author Not Confirmed What's this?
  • Why?
  • T Mobile Nationwide USA

T Mobile I bought 4 phones 2 years ago from a T mobile store. The person at the store told me that I could get a 5th line for free or even cheaper, I cannot remember which one. I stated that I had no need for it, but they assured me it would not cost anything and to get the deal I got I needed to get it. I assure you I have never activated it or used it. So I find out that they are charging me $13.95 per month for it and T mobile rep tells me that they cannot cancel it, but they can give me a monthly credit. I trust that they take care of that. Today I get my bill and notice I notice I am being charged for that and $10.00 a month for 3 of my four (or 5 lines) for some kind of protection plan. I assume that I was sold it and agreed to it, but feel I was mislead, since I did not get it on all lines and I am not very clear on what it is. Nationwide

*Author of original report: Resolved

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I bought 4 phones 2 years ago from a T  mobile store. The person at the store told me that I could get a 5th line for free or even cheaper, I cannot remember which one. I stated that I had no need for it, but they assured me it would not cost anything and to get the deal I got I needed to get it. I assure you I have never activated it or used it.

So I find out that they are charging me $13.95 per month for it and T mobile rep tells me that they cannot cancel it, but they can give me a monthly credit. I trust that they take care of that.

Today I get my bill and notice I notice I am being charged for that and $10.00 a month for 3 of my four (or 5 lines) for some kind of protection plan. I assume that I was sold it and agreed to it, but feel I was mislead, since I did not get it on all lines and I am not very clear on what it is.

I called today to try and rectify the situation, 13.95 a month for 24 months = $334.80 and then $30.00 a month for the last 24 months = $720
I stated that it was my fault for the so called protection pan, so i would split the entire requested refund and only ask fro $527.40 They stated they could give me phone credit but not credit on my bill. I would like teh requested refund amount.

This report was posted on Ripoff Report on 04/13/2016 04:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/t-mobile/nationwide/t-mobile-i-bought-4-phones-2-years-ago-from-a-t-mobile-store-the-person-at-the-store-tol-1299614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Resolved

AUTHOR: - ()

POSTED: Friday, April 22, 2016

I am happy to say that a representative contacted me from T-Mobile and resolved my concerns. I am please with their response time and actions to resolve my concerns.

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