- Report: #1073185
Report - Rebuttal - Arbitrate
Complaint Review: T Mobile
T MobileBox 37380 Albuquerue, New Mexico USA
T Mobile They lie Don't give credits and service sucks Albuquerue New Mexico
*General Comment: unfortunatly...
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My phone bill for three phones with Cricket was 135.00 a month. I wanted better service or the same for less money. T Mobile said they could make my bill about 115.00 a month. So even with their outragous prices of their phones we switched and it became a 2 year contract. We bought two phones. They charged 2 activation fees of 35.00 each and said it would be rebated. A month later my son's blackberry took a dump so we went a purchased him another phone. They did not activate it, my son did.But they charged yet another 35.00 activation fee. They convinced us to get the larger data plan for him and to keep it two months and I would be able to downgrade him to free data and get 100.00 rebate. It never came. I'm on the phone with them all the time about the charges and lack of credits or rebates. My bills are between 160 and 400 a month now. When they downgraded his data it wasn't free its 10.00 more a month.We both, my husband and I, both have internet but we can't use it. It doesn't work.The phones don't work in the house or alot of places when they do work they loose the calls. They mailed on two occassions replacement phones. One arrived without a functional screen.They didn't bother to tell us there was a 20.00 per phone processing fee either. We want out of the contract. I've seen my phone on the internet for a few bucks, NOT 200. They won't take their phones back. They want 400 to pay off phones that don't work. Every company has spots where their phones don't work but I have to borrow other peoples phones to call to find someone who is also using a cell phone. Last month they gave me 180.00 credit towards the 100 rebate and other errors. But its not on my credits that disappeared. My bill is 165 this month. With all the credits that keep going away and the hassle of calling every month for hours on end REALLY HOURS! They should take back their crappy phones and take their HOODIE credits and put it toward the balance on the phones and call it a DAY. By the way I never had these problems with Cricket and I had free 411 calls.
This report was posted on Ripoff Report on 08/05/2013 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/Albuquerue-New-Mexico-87176/T-Mobile-They-lie-Dont-give-credits-and-service-sucks-Albuquerue-New-Mexico-1073185. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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