• Report: #957811

Complaint Review: T Mobile

  • Submitted: Sun, October 21, 2012
  • Updated: Sun, October 21, 2012

  • Reported By: Cristina — San Francisco California United States of America
T Mobile
San Francisco, California United States of America

T Mobile Cellular phone companies San Francisco, California

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I was told at the store, where I signed my contract, that TMobile would look at my special circumstances, if I lost my job, to waive the termination fee of my contract, i.e: the fact that I had been a customer for about six years.
Well, I did loose my job, had to leave the country, and it did not happen. They claimed they had no records I had been their customer for so long (!!!). I told them in writing that  I was in desperate need of those $200, enough to feed my three children and my unemployed husband for a week. They simply did not care. I had to pay because it was in my contract, but the TMobile store salesperson got me into signing a two year contract, even though I was not sure about the stability of my job, which I clearly stated when I signed the contract.

I also asked them to unlock my phone so that I could use it overseas.They gave me a code I entered in the US, and when I went overseas, my phone was still locked. Because my line had been disconnected, I had to pay about $18 at a local store to have it unlocked.

TMobile lost a good, reliable, honest customer for ever. Greedy companies that use deceitful practices to load their bank account should be legally punished.

This report was posted on Ripoff Report on 10/21/2012 12:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/T-Mobile/San-Francisco-California-/T-Mobile-Cellular-phone-companies-San-Francisco-California-957811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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