I have been complaining to the Raintree, The Pinnacle Family of Companies, and the new management team Cirrus management that there have been several problems like water damage and Mold but they will not comply to the promises that was offered. The companies apartments all have Mold but have not addressed it with the entire apartment. They try to claim its an isolated incident but every apartment has mold growing in the walls.
Also we are supposed to have a working gate at all times but for several months the gate was not working and several people got robbed and even at gun point and tied up. The company tried to call an isolated incident that happened more than seven times in its complex.
Before I moved in on May 31, 2012 I asked if there had been robberies the staff told me NO! The truth came out when three residents who stayed had informed me the same day of the robbery when I was moving in. [continued below]....
..... The company tried to lie to me and say nothing was going on. Also the company tried to lie about the couple who was tied up and robbed at gun point by saying they were drug dealers. But if the gate was fixed like it said in the contracts it would have never happened.
Also The Company claims they do background checks on the staff but they have a gang member working at the complex.
Also the company has ignored me about the water leaking on my floor for several months and now leaking in to my kitchen and also growing mold in the kitchen. The company offered me a hotel and doggy day care then they said no we have guest suits. Which I know is for them to same money! So they declined me of my safety rights. I know all the buildings and the building they have mold spores and I have become sick more than often.
I am a minority and the company has compensated all others who are not minorities and still trying to make minorities pay in full after all the problems with the company has caused them. The company has been racist since I moved and also spreading slander and fraudulent information amongst the community to cover them.
The city of Burbank has deemed my apartment a constructional Hazard as well due to the leaking water on the floor and mold.