- Report: #674394
Report - Rebuttal - Arbitrate
Complaint Review: Talk2Rep
Talk2Rep8795 West McNab Road 3rd Floor Tamarac, Florida United States of America
Talk2Rep Watch out for this Company! Tamarac, Florida
*UPDATE Employee: Talk2Rep has changed it's policies.
*UPDATE Employee: Employee of Talk2Rep
*UPDATE EX-employee responds: It's not just the at-home workers.
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Be very very careful if you go to work for this company! They are very disorganized and won't tell you the truth about what is going on. I applied to this company because I am a work at home mother and saw the opportunity to be able to work at a nonphone job doing chat. I went through their assessment and chat testing and passed all. Then did a week of training for their chat client. Me and others who were in the training class worked one day then the next morning we all get a call that the job was put on hold because they claim there was "security issues".
Mind you, we were not taking any credit or debit card information through the chat or asking for any personal customer information nor could we even see the customer's account. We were doing consultant sales where we were giving the customers recommendation for features. T2R did not have any meeting at all regarding any issues nor could they tell us when we would be getting back to work. So I was without money for 3 weeks and every time I would call they could not give me any information. So there was a week of unpaid training down the drain!
After I called numerous times to get to the bottom of what was happening, they finally let me work with their other client which was being in the cancellation department for a popular gym membership. The calls at times could be difficult, but I was happy to be able to work at $2 more an hour than the other client. Training was medicore but I had to learn alot from trial and error. After receiving 2 full checks, they then email me to tell me they were downsizing the program! WTH! So another let down from this company! During this time, they finally got the go ahead to start working for the chat client, but you want to know how I found out about it? Not from them emailing me to let me know but from a job forum I belong to where there were several new people saying they were getting interviewed for the same job! I had to call them to ask about if it was true! No consideration for the workers who had already went through training, they go and call new people! Sheesh!
So reluntantly, I go and work their chat client with no refresher training just one day of watching people that are already employed work the chat. For those looking for non phone jobs, this type of chat is not all it's cracked up to be. You can't even go to the bathroom when you need to, you must work 3 chats plus if you do not get enough sales you will be bumped down to minimum wage! My daughter, who also works for the company, got a bladder infection because she has had to sit so long without using the bathroom and when she did go they reprimanded her.
After alot of thinking, I decided to resign from this company because for one they treated you like an employee but you were considered a contractor with no benefits plus I was getting fed up with this company's bullshit!
Now, they have not even sent me my last check and when I called the receptionist couldn't even get the day straight of when my check was mailed. Here it is Christmas and I have practically no money to use for presents or bills! Called a 2nd time, another receptionist said the checks were put on hold! What! Hold for what!?? Then she says no one has any information about the checks. So I let her know that I'm sure they got their checks cause they work in the physical call center and they don't give a d**n about the work at home workers. Then another lady gets on the phone saying that I should watch what I say. Yeah right, I'm suppose to be all cheering and sugar plums and I'm sitting here 1 day before Christmas Eve with no money! She claimed I would get a call about my check but it is now 4:27pm est and no call or email!
For those thinking of working for this crazy a** company beware! Yeah you probably be good if you are working in the building but if you are a home worker be prepared to be left in the dark about things and treated like you are crap!
This report was posted on Ripoff Report on 12/22/2010 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Talk2Rep/Tamarac-Florida-33321/Talk2Rep-Watch-out-for-this-Company-Tamarac-Florida-674394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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