- Report: #67269
Report - Rebuttal - Arbitrate
Complaint Review: Tall Oaks Store
Tall Oaks StoreRoute 666 Marienville, Pennsylvania U.S.A.
Tall Oaks Store rude service, forced to pay for broken merchandise Marienville Pennsylvania
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While shopping there a friend of mine was looking at some garland that was precariously placed near some ceramic figurines, while trying to put it back it fell, breaking two of the figurines.
The shop clerk came over immediately and said that they would have to be paid for---for almost $25. My friend said it was an accident and I told her that I'd read in several magazine articles that she didn't have to pay for them. Breakage is covered by insurance and what isn't covered is tax deductible.
We asked to speak to the owner. He explained that it was store policy for us to pay for anything we break, and that he "didn't want customers in his store who break things." He said his insurance wouldn't cover it because he had a $2500 deductible.
According to the National Retailers Assn. a store can NOT demand payment on the spot for something you broke. They must take it to small claimes court and prove negligence.
Anyway the owner agreed to "let us off" with only having to pay $7.50 for one of the figurines.
I just want anyone in this part of the country who may visit this place to be aware of the kind of people the owners are. I assured him that he would get at least $7.50 worth of bad advertising so this is a start
If you've ever dropped anything or had an accident, don't go to Tall Oaks---they don't want you there!!!
This report was posted on Ripoff Report on 09/20/2003 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tall-Oaks-Store/Marienville-Pennsylvania-16239/Tall-Oaks-Store-rude-service-forced-to-pay-for-broken-merchandise-Marienville-Pennsylvani-67269. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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