- Report: #1108831
Report - Rebuttal - Arbitrate
Complaint Review: Target Pharmacy
Target Pharmacy2747 Gulf to Bay Clearwater, Florida USA
Target Pharmacy Add Clearwater Target Pharmacy to Patient Harassers Clearwater Florida
*Author of original report: UPDATE
*Consumer Comment: Your ranting and raving
*Author of original report: I'm Sorry
*Consumer Comment: I am sorry to say...
*Author of original report: Ken
*Consumer Suggestion: Your complaint is with the FDA and Florida's medical governance...
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Most of us are aware of the latest trend in pharmacy harassment of its pain management customers, and it appears Target in Clearwater, Florida has joined their ranks.
I have been having my medication filled at the Clearwater Pharmacy since my arrival here from Georgia last year. I've been in pain managment for chronic pain for approximately seven years. As a chronic pain patient, it IS my responsibility to make sure I am diligent regarding my treatment because it IS true that many doctors are all too willing to encourage the "tolerance" issue and will continually increase one's medication until you are taking massive amounts. I get it. It does happen. Because I am in the medical field, I am very aware of it and when I felt my medications were in excess, I bit the bullet and removed myself from 30 mg oxycodone six times a day and stepped myself back down to 10 mg hydrocodone four times a day. As a consequence, I also had to give up my career in medicine and now have to work a meaningless part time job that will not exacerbate my condition.
My point is, I have worked and continue to work very hard keeping myself in check so as to avoid several things, exxcessive pain medication, addiction, and just as importantly to avoid being harassed, scrutinized, and abused by pharmacists because of the stigma attached to pain medications.
My first meaningless job was at Target in Clearwater, which is why I began taking my prescriptions there. Intially all was well. Then came Thanksgiving week when I knew I was going to need my refill during the holidays. I spoke to the pharmacy tech who informed me that it was legal and perfectly okay to refill up to three days prior to the refill date. Upon calling the prescription in, I was cleared for pick up the following day. When I went in, however, they informed me that they did not have it in stock and told me I'd have to come back in a few days - when I was supposed to be out of town. I was not happy. When I had the "audacity" to protest, I got the same treatment so many pain management patients get. The associate (not the pharmacist) felt it her place to get defensive and accusatory saying, "Well, if you're prescription isn't supposed to be filled until three days from now, you should have plenty left. Why do you need them so badly?" I went from being unhappy to enraged instantly. I told her that they told me I was within my rights under the law, was I not? And if so, she had NO business questioning me at all. It is the suspicious manner in which they treat and talk to "us" that is so offensive. It is especially offensive to me because I have worked SO hard making sure I behave properly with these medications and some teenage ignoramous feels she has the right to speak to me in that manner because the equally ignorant FDA has given her boss authority that he should not have in the first place.
I eventually got a callback from that associate telling me they got the medication in and I could go back to the store and get it. Fast forward to Christmas week. Same situation. My medication was due to be refilled on Christmas EVE and my entire family is in another state. Remembering the problems I had last time and trying my BEST to prepare for the now expected harassment, I called (three days early). This time, I half expected the "We don't have it in, we'll have to order it" line of BS. Sure enough, that is exactly what they said. The pharmacies have to know by now their repeat customers - it's all on file - so they know how much to order. When I told the girl on the phone that this was the same problem they gave me last time and asked if I was going to have to go through this every month, she immediately got the same attitude and responded the same way (do they teach these people how to be rude?) "Well, if you are calling it in early, it should be no problem to wait." This time I told her I was sick of that attitude and that it was none of her business when I filled them as long as I was within my legal rights and she was NOT the pharmacist. I then asked to speak to whoever was in charge. The manager came on the line with an obvious attitude. She in NO way had an appropriate customer service demeanor as you would expect from someone you were giving your business to. Recognizing her attitude, and now fighting a blood pressure surge, I immediately asked for the name of the person in charge of complaints of their pharmacy. She refused to give me her name and would only give me "Mohammed" as the name of the pharmacist. When I asked for his last name, she refused and told me they only give out the last initial, "D."
This, of course, means when I go in for my new prescription at the doctor, I will be switching pharmacies. I still believe in proper customer service and respect, even if the Clearwater Target does not. It is especially disturbing because this particular Target knows full well that I am a legitimate pain management patient because I worked for them WITH that disability - right up until they refused to provide the requested accommodations I needed to succeed there. (That complaint is ongoing and under investigation with the EEOC to date).
This report was posted on Ripoff Report on 12/21/2013 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Target-Pharmacy/Clearwater-Florida-33759/Target-Pharmacy-Add-Clearwater-Target-Pharmacy-to-Patient-Harassers-Clearwater-Florida-1108831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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