- Report: #1097694
Report - Rebuttal - Arbitrate
Complaint Review: Target
Target4760 State Highway 121 Lewisville, Texas USA
Target Refuses to Sell Gift Cards in Bulk and Guest Relations Supports Their Decision - What a Joke. Lewisville Texas
*Author of original report: Response to "and the stupidity continues"
*General Comment: and the stupidity continues...
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I want to share my experience with Target store #2520 , located in Lewisville at Main (Highway 423/Josey Lane) and 121, as I tried to purchase giftcards and the store refused to sell me gift cards. On 11/07/13, I attempted to buy 500 $10 Google gift cards for my work and the transaction was refused and the store only wanted to sell me 4 units.
I got to the register and the cashier summoned Sarah over to ask about the quantity of cards I was attempting to purchase. Sarah advised me that I could only purchase 4 cards. She gave me a lame excuse of “Target being able to limit quantities” and showed me the ad where it supposedly stated this. I informed Sarah the cards are not in the ad. I also advised Sarah that Target has a $5,000 daily limit regarding the purchase of gift cards and I just purchased $4,995 worth of iTunes cards the other day from the same store and had the receipt with me to prove it. Sarah did not budge and again reinstated the alleged store policy. I asked to speak with the store manager and of course he/she was not in the store at the time. Sarah summoned James, ETL – Logistics, to the front lane. James came to the front lanes and covered Sarah’s back and reiterated what Sarah told me.
I remembered that the store manager was Marvin and asked to speak to him. I was informed Marvin is no longer at the store. In complete disbelief, I called the 1-800 customer help line and spoke with a guest relations person who took about 30 minutes of my time to research and investigate my complaint. My complaint was finally escalated to a supervisor, who came on the phone and asked to speak with the store employee. James got on the phone and spoke with the guest relations supervisor and advised the supervisor that it was “their store policy” to limit the quantity to 4 units.
uest relations got back on the phone with me and advised me they had to back up the store on this decision, even though their limit is $5,000 per day. I left the store in complete disbelief and could not understand why the store did not want a $5,000 sale and went across the street to Walmart and purchased the cards with no problem. The Walmart store manager even came up and approved the transaction and asked me if I needed anymore cards in the future. He further advised me to let him know and he would be glad to special order the cards for me and make sure the store has the stock I need.
This was quite the opposite of my experience with Target, who did not want the sale or value my business. I also purchased 33 $25 Walmart giftcards to give to the office employees for Thanksgiving to help with their Thanksgiving dinners. Another revenue source Target lost out to because of their crippled ways and our company employees will hopefully do their Thanksgiving shopping at Walmart and support Walmart since Target only wants to sell me 4 of any type of giftcard.
The bottom line is Target does not want or care about your business, especially if you speak up and complain. The store can tell you whatever BS they want to tell you and guest relations will back them up even if means the store employee(s) are wrong or they loose a sale. My advice, take your business to Walmart as they want it and will do what it takes to make you a happy customer, just the opposite of Target, who does not care about you as a customer or value your business. I bet the Target shareholders will be upset if they read this post as I am posting this complaint to many social media outlets and am going to get the word out about Target’s practices.
I am escalating this complaint to Gregg Steinhafel, Target CEO, and his personal assistant Denise May. I will post an update to this post if I hear anything back from either of them.
This report was posted on Ripoff Report on 11/07/2013 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Target/Lewisville-Texas-75056/Target-Refuses-to-Sell-Gift-Cards-in-Bulk-and-Guest-Relations-Supports-Their-Decision-Wh-1097694. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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