• Report: #1124101

Complaint Review: TAX HAWK FREE TAX USA

  • Submitted: Mon, February 17, 2014
  • Updated: Mon, February 17, 2014

  • Reported By: d2packer — BAY CITY Michigan
TAX HAWK FREE TAX USA
po box 51048 PROVO, Utah USA

TAX HAWK FREE TAX USA dID NOT COMPLETE THE STATE RETURN AS REQUIRED BY THE STATE PROVO Utah

*Consumer Comment: Here is something for you.

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I completed the tax return and could not  review the return untilI paid the fee and then discovered they did not coplete the return as required. michigan requires a federal copy of certain forms and they did not comply. it is set up so you cannot pront anything even if you pay and want to reiew and send in yourself. i did not want to efile but they give you no choice.. along with that the customer support is the worst. there is no way to contat them by phone and the email does not get answered. I sent 4 emails asking them to address the problem but 3 days later, no response. I do get reminders that the tax return needs to be filed.. The IRS needs to know TAX FREE is not living up to the rules. I am a former H&R tax person and I know they need to follow the rules. The biggest rip-off is the customer support.


This report was posted on Ripoff Report on 02/17/2014 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/TAX-HAWK-FREE-TAX-USA/PROVO-Utah-405/TAX-HAWK-FREE-TAX-USA-dID-NOT-COMPLETE-THE-STATE-RETURN-AS-REQUIRED-BY-THE-STATE-PROVO-Ut-1124101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Here is something for you.

AUTHOR: Robert - ()

 In about a 30 second search of their Questions..look at what I found.

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Can I print and review a copy of my tax return before I e-file the tax forms?
                                           
Yes, after the Payment screen, there is a Review Tax Return screen where you can view your federal tax return and your state tax return(s) if you paid for a state tax return(s). We encourage customers to review their tax returns thoroughly before they e-file the returns. The tax returns will not be e-filed until the customer continues for a few more screens and reaches the Submit Return for Processing screen. The tax returns can only be e-filed by the customer when the customer clicks on the Send Tax Return button at the bottom of the Submit Return for Processing screen.
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Perhaps this is why you no longer work for the other Tax Prep company, because you didn't know what you were doing.  By the way..why didn't you use the other company?
                                       
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