I am attaching 2 emails I sent to them and will give you the dates. To this day I have not heard a word I engaged them in 2009. the email is from may of 2011
You tell me what you did for me for 4900.00 besides the Irs you put me more in debt. I hired you to help me all I got was repaying the IRS already $5000.00 since you got my money to save me. And what did you do. Nothing, no contact with
me, The IRS getting my money and they still say and will collect a bit over $2000.00 by next income tax time. So tell me how you helped. Did you reduce my payment, no. Did you stop the IRS, no Did you take my money close to 2 years now with what maybe 4 times contact with me, YES. So yes, I am very angry, frustrated and knee deep in sh*t that you were supposed to help me out of and you didn't. In fact if I had not contacted you several times last year about my income tax refund that you said I was getting and I didn't you would have just let it be. Bad enough I had to do all this because you let it lay for soooooo
long before you acted again on my behalf.
May 18, 2011 12:11:55 PM
Subject: Tax Masters - Receipt of
This is to confirm that we have received your cancellation request. We are sorry to hear that you want to cancel the services you have engaged us to perform. After the review of your file by the quality assurance representative assigned to your case, if a refund is determined, it will be forwarded to our finance department to process your refund. This process can take up to 60 days to review and we ask for your patience. We will contact you by mail with a determination letter notifying you of your status.
Remember, your tax problem is serious and will not go away on its own. We stand by willing and able to resolve your tax
If you have any questions or concerns, please feel free to give us a call at 832-735-6046 ext 1150 or 887-668-8082 ext 1150. You can also contact us by email at firstname.lastname@example.org.
Quality Assurance Department
This is the kind of service I have been talking about. since May I have heard nothing and I mean nothing. I want my full refund as I stated in the letter I sent you back in April. I am also prepared at this time to with my finished documentation to report to the BBB. As I am very displeased.