Company is a ripoff-they had Tax Preparers doing taxes that did not have license TPIN# from IRS which is a requirement. In a training session by the company when asked that question company claimed there was a freeze on TPIN# being issued by IRS. However IRS states this was temporary thing. The company was not suppose to have tax preparers doing taxes without TPIN# and paying them compensation for filling out returns of taxpayers.
Company had signs for Tax Preparers to place in the community and at colleges to get business however that was misleading the public advertising about the refund you can get for filing one child. Or advertsing the college students return will be $1000 when in fact they were getting less back after company overcharged preparation fees.
Company filed tax returns without Clients agreeing to their service and fees. Fees for too high to make money with the company. They overcharged the Taxpayers. Also it is a mobile service with no office to conduct business or to meet a Client.
Company claimed to be in business for several years when in fact they were changing the company name constantly.There is no history of the company for six years as they claimed to their Contractors. Location of business was at first in hotel located in College Park, GA and remained there throughout most of tax season. Company only become incorporated in March, 2012 and now shows business address on 17th St in Atlanta,GA. However that was only since March. Returns for taxpayers at first showed address on Sylan road that is a residental home that is now vacant. However recent tax returns have a P.O. Box address on Client's copy.
Anyone working for them can be subject to company taking additional fees out of their checks without any explanation. Email address and street address listed on their application for employment has www.taxchainpro.com
. However this had to be a previous name they worked under and street address listed was a foreclosed property.
They claim that if you become a Franchise holder with their company that they will give you leads, provide training, debts cards for Clients-this is a lie! Training was 3 hr. total. Debit cards would not work. And their Trainer Adrienne had an attitude when you asked her questions. You had to call numerous times to get a call back.
Owners live in another country-so when tax season is over they return to Belize and Puerto Rico. You cannot get them on the phone they avoid calls.They were unprofessional when speaking with Tax Preparers' clients.
And Clients had to beg or threaten them to get their tax return checks mailed to them. Stay away from this company.....