Complaint Review: TCA FULFILLMENT SERVICES, Kingston, Best Buy - Tysons COrner Virginia
TCA FULFILLMENT SERVICES, Kingston, Best Buy Best Buy in Tysons Corner Rip off Laptop Waranty + Direspectful Manager Tysons COrner, Virginia
*Author of original report: Identifying the Best Buy Manager-on-Duty
*UPDATE Employee: what's going on?
*Author of original report: Yes You are Rude (Best Buy)
*UPDATE Employee: Toshiba laptop, not Best Buy laptop
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I had a hardware failuer issue with my 6 months-old Tohsiba Satellite. Best Buy refused to honor the waranty without down-payment of $85. Additionally, they require 3 weeks for the repair. That means I must stay without my laptop that I use for business for 3 weeks. They refused to give me a loaner. They asked me to buy a new one instead during the 3 weeks! I informed the manager on site that I was not informed of any of these policies during the purchase. I did not receive anything indicating such policies. There are no written store or company policies indicating so. The manager was very very nasty and disrespectful. In short his respone was if you don't like leave and go talk to Toshiba. The other manager in the store refused to talk to me. I indicated that Best Buy failed to disclose this information at the time of purchase. I heard a slew of nasty comments from the manager, and asked me to do what I can to complain, but they are not waiving charges or fixing my computer in less that 3 weeks and there is loaner.
This report was posted on Ripoff Report on 02/22/2010 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tca-fulfillment-services-kingston-best-buy/tysons-corner-virginia-/tca-fulfillment-services-kingston-best-buy-best-buy-in-tysons-corner-rip-off-laptop-wara-573152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Identifying the Best Buy Manager-on-Duty
AUTHOR: Michael - (United States of America)
SUBMITTED: Thursday, March 04, 2010
James,
I do not want to give inaccurate information regarding the name of the manager.
However, I can tell you the day and time and general description and you may want to check the schedule for who was the manager on duty.
I came on Saturday 02/20/2010 around 4 PM. The manager on duty was a young white man, I beleive with green or blue eyes, and wearing earings if I remeber correctly. Exteremely rude with an intimidating attitude. My wife and kids were standing behind me and were surprised how could a person with such attitude manage a large store such as Best Buy at a very busy and high profile area such as Tysons Corner. This is the best advertisement that Best Buy provides to its competitors!
I already got my computer fixed under warranty thorugh another vendor. I decided to use another vendor because it was useless and very unfreindly to do business with Best Buy.
Neither I, nor my family will ever step a foot again in Best Buy. I have been sharing this experience with a large number of with co-workers, firends, and neighbors.
Thanks
#3 UPDATE Employee
what's going on?
AUTHOR: anonymousviewer - (United States of America)
SUBMITTED: Thursday, March 04, 2010
hi
#2 Author of original report
Yes You are Rude (Best Buy)
AUTHOR: Michael - (United States of America)
SUBMITTED: Tuesday, March 02, 2010
Yes you are rude, and this is no surprise as I deal with Best Buy it seems that this is the rule and not the exception.
First of all you were not there to know how I talked to the manager. Yes he was rude for no good reason. He was arguing and not discussing the issue or try to clarify the company policy. So instead of telling that I was screaming you should go and check your managers selection process and focus on customer serivice instead of arguing with the customer.
Secondly, I bought the merchandise from Best Buy and not Toshiba. Best Buy is not obligated to fix the d**n thing but they should clarify in writing what the return polciy is. The big blue signs you are talking about say ask manager for details regarding the waranty policy. So go check your vision if you did not see that.
As a consumer I should be informed at the time of purchase that if I return the laptop to claim waranty that I will incur charges $85 and be remimbursed this money back when the Geeks decide that it is under waranty. So as a customer I am guilty until provde inicient. What a logic and customer service attitude.
You in Best Buy and your response is a best example, are trying hard not work out issues and address concerns with customers but prove them wrong and squeeze every dollar out of their pocket. You deserve not to be in Business and set a bad example for honesty and customer service.
You stink.
#1 UPDATE Employee
Toshiba laptop, not Best Buy laptop
AUTHOR: Drawtaru - (U.S.A.)
SUBMITTED: Monday, March 01, 2010
I have to disagree with this claim. And here's why.
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