We have (not for much longer) a TCF checking account. Been members for 5 years and never had any issues. Recently though we had a situation where the funds in our account vs. our automated bill payments were getting close to putting us in overdraft land. We had 3 payments pending, two small ones each under a few hundred dollars that came in on 9/712 and one for over 1,000 dollars on 9/8/12. When we checked online later that day I see that we have NSF overdraft charges for $74 dollars! Turns out that TCF processed the items from largest to smallest to ensure that if the account went low I would be charged overdraft fees for the smaller amounts and multiple times. Also the company that charged the 1,000 dollar charge would not have even let the charge process if there was not enough funds but because TCF processed it first they allowed it through - have to wonder if TCF knew this as well.
Anyway I call them up and complain that there is no reason for them to have processed the items the way they did and had they processed them by date of arrival I would not have went in to overdraft at all. The women told me they always process largest to smallest, but when I asked why she did not have an explanation. I told her the system was probably set up (completely automated) to maximize profit through NSF charges. Well at least she was pleasant and professional on the phone but she was not helpful explaining the why for me. But I am convinced they arrange the incoming charges so they maximize NSF opportunities - typical corporate greed.
Told her I had been with them for 5 years without issue and would like a one-time reprieve for the two charges. After putting me on hold for a minute she came back and said the best she could do was $15. Needless to say I was hoping for a full refund and having been a loyal customer without any prior incidents I think they would want to do that for me. But they didn't and now I am planning to move my money over to ING and close the account. To me local banking is all about customer service because frankly that is all they have left to differentiate themselves from online banks and in this instance they really dropped the ball.
Oh well their loss...