• Report: #553734

Complaint Review: TCF Bank

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  • Submitted: Wed, January 13, 2010
  • Updated: Mon, February 15, 2010

  • Reported By: al — south holland Illinois United States of America
TCF Bank
500 w. joliet rd willowbrook, Illinois United States of America

TCF Bank TCF banking has ripped me off for more than 1,000 in banking fees willowbrook, Illinois

*UPDATE Employee: Not for the hell of it.

*General Comment: Overdraft fees are a real issue with TCF, not just the consumers.

*General Comment: Overdraft fees are a real issue with TCF, not just the consumers.

*Consumer Comment: Please Banks, INCREASE THOSE FEES!

*UPDATE Employee: Proof

*Consumer Comment: I just don't get it...

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I have been a member of TCF Bank for over a year now and for the last 12 plus months  somehow this bank has come up with bogus overdraft fees constantly.  I have lost over a thousand dollars of my money in overdraft fees.   I've had enough.

My advise is that anyone banking with this institution is to quit!


This report was posted on Ripoff Report on 01/13/2010 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/TCF-Bank/willowbrook-Illinois-60527/TCF-Bank-TCF-banking-has-ripped-me-off-for-more-than-1000-in-banking-fees-willowbrook-553734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Not for the hell of it.

AUTHOR: Mattrick - (United States of America)

No, the BBB didn't give the Illinois section of TCF an F for the hell of it; they did it for six unresolved complaints sent to the BBB for the Illinois section, specifically.  A section that TCF, to my knowledge, hasn't sought accreditation for as of yet.  Now, given every accredited section of TCF that I browsed on the BBB website had an A+, it comes to my attention that TCF just... may not be monitoring all of those complaints.  Maybe they didn't want to pay another fee to get another random branch accredited when they're paying so many fees for so many other branches already, rather than just putting those all under one TCF umbrella, or maybe it's another reason entirely.  But I find it hard to believe that they'd retain that F with the BBB if they WERE paying the fee for the monitoring service.

Go ahead.  Do some research.  It's free.

Search the BBB for TCF Bank, and limit your search to BBB accredited businesses; it's like the smart kid's report card.  Now uncheck the box, search, and laugh at me before realizing that a business has to apply for accreditation before complaints are reported directly to them.
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#2 General Comment

Overdraft fees are a real issue with TCF, not just the consumers.

AUTHOR: Mike76 - (United States of America)

Hundreds of thousands of these overdraft fees are real instances of fraud.  I am not sure where you live, but here in Chicago or all over IL and all over MN, TCF is sued and found liable for gross negligence everyday.  One of the many complaints are manipulation of deposits creating overdrafts.  The only problem is that once a civil case proves negligence in how TCF operates, it does not change how TCF does business, it only pays the Plaintiff for damages and attorney fees.   If you people want proof, don't expect people to post their evidence online- that would be moronic.  Walk down to your local county court and do a name search for "TCF"- I bet you get plenty of lawsuits.  In some counties you can even do it all online.   Most will probably settle because TCF see the plaintiffs are meeting the burden of proof and have little to gain in further litigation.  Aside from all this basic research you can do yourself and for free, why don't you just look at ratings TCF gets from consumer groups that evaluate complaints and evidence of these complains.  The Better Business Bureau did not give TCF an F for the hell of it.  It is because they have some of the worst practices in the banking industry and have do not responded to consumer complaints.  Anyone would be best advised to use a different bank.
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#3 General Comment

Overdraft fees are a real issue with TCF, not just the consumers.

AUTHOR: Mike76 - (United States of America)

Hundreds of thousands of overdraft fees are real instances of fraud.  I
am not sure are to where you live, but here in Chicago or all over IL
and all over MN, TCF is sued and found liable for gross negligence by
judges everyday.  One of the many complaints are manipulation of
deposits creating overdrafts.  The only problem is that once a civil
case proves negligence in how TCF operates, it does not change how TCF
does business, it only pays the Plaintiff for damages and attorney
fees.   If you people want proof, don't expect people to post their
evidence online- that would be moronic.  Walk down to your local county
court and do a name search for "TCF"- I bet you get plenty of
lawsuits.  In some counties you can even do it all online.   Aside from
all this basic research you can do yourself and for free, why don't you
just look at ratings TCF gets from consumer groups that evaluate
complaints and evidence of these complains.  The Better Business Bureau
did not give TCF an F for the hell of it.  It is because they have some
of the worst practices in the banking industry and have do not respond
to consumer complaints.  Anyone would be best advised to use a
different bank.  TCF can not be trusted with your money. 
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#4 Consumer Comment

Please Banks, INCREASE THOSE FEES!

AUTHOR: Jim - (USA)

We need financial strong banks.  Over draft fees are a profit center.  Please banks, increase them!  How about $100 each?  As you can see, over and over too many people don't have the COMMON SENSE to keep written, contemporaneous records as to their checking account usage.  SO, please continue to PROFIT from this!  Why not?  Let them continue to throw common sense out the window and let them continue to pay for this privledge! 

Please banks,  increase those fees!!!!!

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#5 UPDATE Employee

Proof

AUTHOR: Mattrick - (United States of America)

I would be interested in seeing the proof that these overdraft fees were, in fact, bogus; if they were fraudulent, I may be able to help prove it, otherwise, I may be able to help you understand it and avoid this same problem in the future.
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#6 Consumer Comment

I just don't get it...

AUTHOR: Robert - (U.S.A.)

WHY do people continue to have overdrafts and when it happens just continue to do the same thing.  Instead of trying to figure out what they did wrong(and yes almost without exception it is an account holder mistake).

How do I know you didn't do anything..because you stated "somehow this bank...".  Even after costing yourself $1000 you have yet to take the time to figure out what is going on.  YOU must take responsibility over your account, this includes proper account management. 

Since you didn't go into details as to what is going on.  I would bet it comes down to a lack of account management.  So here are some general things that will defiantly help you, and would apply to any bank.

On-Line banking was never meant to replace a written register.  The way transactions are processed and submitted to the bank, it may not be accurate.  The only person who knows what you have spent when you spend it is you.  The way to keep track of that is to write down every transaction when you make it.

The next thing is find out your banks funds availability policy.  Then make sure you never even ATTEMPT to spend the money until it is available.  If you think you can "float" transactions..you can't.

Also, find out if you can "opt-out" of the overdraft protection.  This is where they will decline your card IF you are overdrawn.  It won't guarantee you from becoming overdrawn, but it can minimize the damage if it happens.

Now, unfortunately you will probably have people come here and even though you didn't give any details tell you that you are 100% correct and did nothing wrong.  They will say everything you want to hear so you will probably ignore anything else that anybody says.  They may even tell you about all of the Class Action Lawsuits that are being filed.  However, they won't tell you that the few that went anywhere took years and when they were settled, the members of the class got under $100(most were in the $78 range).  So this is unfortunate, as their placating will definitely make you feel better, but it won't keep you from getting these fees if you don't change your management

 

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