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  • Report: #1037208

Complaint Review: tdcsdevicekit.com

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  • Submitted: Fri, March 22, 2013
  • Updated: Sun, April 14, 2013

  • Reported By: MZen — Mississauga Ontario
tdcsdevicekit.com
465 Stony Point Rd, Ste 158, Santa Rosa, CA 95401 Santa Rosa, California United States of America

tdcsdevicekit.com Baker Con artisits Santa Rosa, California

*Author of original report: OK! Finally I received it!

*Author of original report: Update on TDCS Kit

*REBUTTAL Owner of company: response to tdcsdevicekit.com complaint

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It appears that people running tdcsdevicekit.com are con artists.
I have ordered my TDCS kit in November 2012 and received nothing for my
money. I e-mailed them, called and talked to Baker.
On December 28, 2012 I finally got USPS tracking number from them:
LC476861712US. It was delivered on January 31, 2013:
Your item was delivered at 2:00 pm on January 31, 2013 in SANTA ROSA, CA 95401.
Isn't it easy to send a package to yourself or put a wrong address or
not enough stamps on it to get it back? At the same time a customer is
waiting and finally it is too late to reverse transaction via Paypal.

I called them again. They gave me excuses. Nothing else. Very bad experience, bad business, bad people.

This report was posted on Ripoff Report on 03/22/2013 05:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/tdcsdevicekitcom/Santa-Rosa-California-95401/tdcsdevicekitcom-Baker-Con-artisits-Santa-Rosa-California-1037208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

OK! Finally I received it!

AUTHOR: MZen - ()

After almost six month of waiting, two and half month of fighting with TDCSDeviceKit, online reports and BBB complain I received a kit.

I admit, people who run TDCSKit are not con artists.

They are simply uncommunicative, ignorant, computer illiterate, cheap with nonexistent customer service skills entrepreneurs.

I assembled device, now is time to see if it works and what I can get from it.

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#2 Author of original report

Update on TDCS Kit

AUTHOR: MZen - ()

I have complained to BBB about business practice of TDCS kit guys and recently I got response from TDCS. Those guys have admitted they received my money and unit has been returned to them. So, facts are: I do not have money, nor the product I ordered.
Moreover,  they have stated: "Because of the negative input of the customer, and the costs he has caused us....we will send/not refund at this point. " Means no refund, they got offended.
Do I damage their reputation? I think they have already got very bad one and nobody can damage it any further.
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#3 REBUTTAL Owner of company

response to tdcsdevicekit.com complaint

AUTHOR: Wayne Baker - ()

tdcsdevicekit.com does not rip people off. i spoke with this individual several times as he is out of the  the united states. i explained that shipping internationally takes time due to customs. it is out of our hands.

he has left out the date of shipping and that  the address he gave was a mistake on his part, the device was returned to tdcsdevicekit.com.  

anyone can check with pay pal as to our account and business. when there are issues we resolve them with customers. we work with our customers. 

at no time has this person asked either by phone or email for a refund. nor does he want to pay additional shipping for his mistake. nor has he ever sent the correct address for shipping.

instead he has chosen to discredit our business on ripoff instead of forwarding a new address and also the additional shipping fees which is the same amount when he first ordered.to contact me

if anyone has any questions about tdcsdevicekit.com they are more than welcome to contact me by email or at 707-477-8930

Wayne Baker
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