• Report: #958674

Complaint Review: teacups,puppies and boutique

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  • Submitted: Tue, October 23, 2012
  • Updated: Fri, October 26, 2012

  • Reported By: suji — morristown New Jersey United States of America
teacups,puppies and boutique
9003 taft st pembroke pines, Florida United States of America

teacups,puppies and boutique unscrupulous business practices, poor quality of puppies, puppymill puppies, dishones beyond belief.. pembroke pines, Florida

*REBUTTAL Owner of company: Alleged "Customer" Provides No Facts, Only False Information

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To all care for dogs..... I have learned the hard way.   Never ever buy from these people no matter how cute the puppies are.  They are all backyard breeder puppies and puppy mill puppies.  So many of the puppies arrive sick, they use extreme medications on them to get them well and never think about the long term effects.  They pretend they are Vets.  So many of their puppies turn up within 8-10 months with congential and genetic defects.  They are the most dishonest people I have ever come across.  

The lie,lie,lie.  They need to shut down....Don't buy from them know matter how cute the puppy is.  Take it from someone who has suffered intense heartache for letting my heart lead the way.

This report was posted on Ripoff Report on 10/23/2012 06:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/teacupspuppies-and-boutique/pembroke-pines-Florida-33324/teacupspuppies-and-boutique-unscrupulous-business-practices-poor-quality-of-puppies-p-958674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Alleged "Customer" Provides No Facts, Only False Information

AUTHOR: TeaCupsBoutique - (United States of America)

I'm sorry, I can't help but question the legitimacy of the report that was filed against my company. The information is incorrect. It isn't quite clear as to what exactly happened to this alleged customer's new puppy, and it contains many opinions, but zero facts.

The report claims that so many of our puppies arrive sick, and that we "pretend" we are vets and use extreme medications on them without considering the long term effects. It also claims that our puppies turn up with genetic defects within 8 to 10 months. Not only is this the most ridiculous set of accusations I have ever heard, but this also isn't information that a true customer would have any knowledge of. This is not a game of pretend. We take the health of our puppies very seriously here. Upon arrival, our puppies are not handled by customers.

In fact, they are only handled by our vet techs until deemed perfectly healthy and fit for sale by our veterinarian. No "extreme" medications are administered here, and all health related matters are handled in only the way that our licensed veterinarian sees fit. As for the accusation of genetic health defects arising 8 to 10 months later... This is not typical, but even if it were the case, these puppies would still be covered under our health guarantee.

The person who submitted this report did not say  my puppy ended up with a genetic defect. They said so many of their puppies end up with genetic defects. Again, this isnt information that a true customer would have any knowledge of. We provide the best customer service possible. Our customers have 24 hour access to us on our own personal cell phones and are actually encouraged (during their 45 minute orientation) to contact us if they have any questions or concerns regarding the health of their puppy.

I am appalled that such a report would even be allowed to be posted, as the guidelines clearly state to leave trivial statements out. This report contains nothing but trivial statements and opinions. There are no facts. It is very difficult to respond accordingly to an unhappy customer who has not provided us with any information at all in regards to his or her own personal experience. This doesnt sound like a customer to me. It sounds more like a competitor or disgruntled employee attempting to tarnish our reputation
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