- Report: #1087903
Report - Rebuttal - Arbitrate
Complaint Review: Team One Automotive
Team One Automotive505 N Walnut Ave Broken Arrow, Oklahoma USA
Team One Automotive Negligent Services, Fabricated Story, No Warranty, Court Suit Broken Arrow Oklahoma
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Take just a few minutes and read about my personal experience Team One Automotive in Broken Arrow, OK and you be the judge. It's a big decision these days to decide how and where you take your vehicle for service; nothing is cheap these days. On June 10, 2013 Team One Automotive began their services on my AWD SUV. My SUV had what appeared to be a major mechanical issue as three days prior it had an overwhelming burning smell and the rear differential was pouring out large amounts of smoke.
Team One Automotive was instructed, entrusted, and paid to perform a full diagnostic on the rear differential and rear assembly to determine the extent of the damage. They also were to replace the alternator. The communication with Team One Automotive was very specific, nothing by accident, about the condition of the bearings, pinion, gears, seals, etc in the rear differential.
Team One Automotive stated they would look the vehicle differential from top to bottom and guarantee that when my vehicle is done from their shop it will not leave me stranded in the next 1000 miles or next 6 months or more. They stood behind their work. I felt confident in their message to me and especially them telling me they will inspect the entire rear system. At the completion of this service they billed $980 to replace an alternator, replace two rubber axle seals, maintenance fluid change for rear differential and inspection. They recommended nothing more; nothing.
39 days later and my first time taking my SUV on the highway, I'm faced with the exact same mechanical failure, same black fluid leaking, & smoke pouring out from the rear differential. My SUV left me, my wife, and 6 year old son on the side of the highway on our way to Oklahoma City. After contacting Team One Automotive, they state the only service they performed on the rear differential was the maintenance fluid change and they did not open the casing up to determine the extent of the damage that they were instructed to perform. They say this 39 days after their inspection and now claim since they didn't “perform” any services on my rear differential that they were not responsible for the rear differential and there was not a warranty.
They claimed to have inspected the pinion, gears, bearings by simply pulling on the drive shaft to check; ignoring the request to visually open the case to inspect the gears, bearings, pinion and seals. Long story short, the rear differential failed and had a leak in the rear differential. An automotive repair shop in OKC said there was damage to the differential system including the bearings and no shop could ever determine the extant of damage without opening the case. The entire rear axle and differential system need to be replaced at more than a few thousand dollars.
Team One Automotive had a different version their inspection in court now stating they did “open the differential casing” and checked all the bearings and gears…but they somehow failed to recommend replacing seals? And their invoice did not reflect any charges or labor to replace ANY seals after they open the case of the rear differential to inspect as they now claim on the invoice. I do have a opinion about any company's integrity when things just don't match up, don't own mistakes, and costs people money for lack of diligence.
This is my story, nothing in it is fabricated or slander. You be the judge about where you take your vehicle but I could not allow someone else to have the same experience and major costs I did after using Team One Automotive. This is my experience only. Thank you.
This report was posted on Ripoff Report on 09/27/2013 06:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Team-One-Automotive/Broken-Arrow-Oklahoma-74012/Team-One-Automotive-Negligent-Services-Fabricated-Story-No-Warranty-Court-Suit-Broken-1087903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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