• Report: #707854

Complaint Review: techie warehouse

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  • Submitted: Fri, March 18, 2011
  • Updated: Tue, December 11, 2012

  • Reported By: Rebecca V — Hope Mills North Carolina United States of America
techie warehouse
Internet United States of America

techie warehouse lies about shipping , Internet

*REBUTTAL Owner of company: Customer Purchased Preorder Item

*Consumer Comment: Ripped off

*REBUTTAL Owner of company: Tracking indicates Delivered - Delivery Issue - Item has been reshipped

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i placed an order with them on 3/6/11, i paid for the expedited shipping, they claim they mailed it 3/9/11.  I sent an email 3/13/11 since they dont have any contact numbers, and was advised it had been shipped.  I waited until today 3/18/11, sent another email that i still didnt have it.  They wrote back it was delivered on the 11th.  i asked why didn't they say that when i wrote the first time, and i got an oh they didnt check it!  They also advised me to look in my yard or rental department.  I advised i own my house and i had received all of amazons orders no problem.  They then said i have to make sure my address is deliverable, I live in a city in NC.  They informed me they weren't amazon (DUH) and that it is my responsibility if USPS lost it.  Now I have to dipute it on my credit card.  Dont waste your time with these rude people!!!

This report was posted on Ripoff Report on 03/18/2011 04:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/techie-warehouse/internet/techie-warehouse-lies-about-shipping-Internet-707854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Purchased Preorder Item

AUTHOR: techiewarehouse - (United States of America)

I apologize for any apparent delay in response to your support request during this busy time of year. We work very hard to answer all inquiries as fast as possible.

The case purchased was in the preorder status at the time of your order, as indicated on the item page. This is a brand new product release from the manufacturer. I apologize for any confusion of this preorder status. The availability of an item is on every item page next to "item availability." 

This item is a brand new product release and recently came in stock. Your case was shipped out a couple days ago. Please expect your order in the next few postal days. For fastest support request response time, please include "PRIORITY RESPONSE" as the email subject.

Sincerely yours,
Eric
Your TW Customer Care Team

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#2 Consumer Comment

Ripped off

AUTHOR: jenni - (United States of America)

I placed an order with Techie Warehouse on 11/23/12.  I still have not received the item I ordered. I have checked the status and as of today it is still "processing". The website says 7-10 days for processing and as of today it has been 19 days.  I have emailed customer service twice because they have NO phone number listed.  The customer service or "contact us" states that consumer can expect a response in 1-3 business days.  It has been 17 days since my first email and 3 since the last.  I feel as if I am being ripped off. 

They claim to have quality customer service??  They claim to have rapid order fulfillment??  I'm not planning to recommend Techie Warehouse to anyone and will certainly never order from them again.
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#3 REBUTTAL Owner of company

Tracking indicates Delivered - Delivery Issue - Item has been reshipped

AUTHOR: techiewarehouse - (United States of America)

This package was shipped and delivered in 2 days after the package left our warehouse. This can be seen on www.usps.com and entering the following tracking number XXXXXXXXXXXXXXXXXX9992

We did not lie in anyway to this customer! The customer associate who first emailed with the customer indicated that the item had shipped and provided a link to our website which answers the question "when will my order be received?" The tracking information was also uploaded to the customers account with us online so this could have been looked at our their end as well. All emails were responded to promptly. The 1st email we received indicating non-receipt from the customer was on 3/13. The package was delivered on 3/12 as verified by the tracking information above. We did not inform the customer is was delivered on the 11th as they stated. We indicated the 12th. Since usps.com indicated delivery at the customers address and the customer indicated non-receipt we determined that there must have been a delivery issue. i.e. delivery to wrong address, delivered to a neighbor in error, delivered to the front or back door and had not been discovered yet, or could have been delivered to a location that was not secure and the package could have been stolen, delivered to a rental office (if in an apt), or consumer fraud (receive item yet state non delivery and request for a refund with their credit card company). These are just examples of issues we have had in the past and are just possible scenarios of what could have happened to the package. We suggested to the customer that they could check with their neighbor, postal carrier, and around their house (have had a customer who had packaged delivered to front porch and then package blew into their yard).

We did not say that the customer had to make sure their address was deliverable. We asked the customer just to confirm their address we had on file was correct. As many times customers do not provide a complete address when checking out of our website in error. When arranging a reshipment due to non-receipt when usps.com indicated delivered, it is always our policy to verify the address on file prior to reshipment.

Throughout all our emails with this customer we indicated that it was our intention to resolve this issue in a positive manner. We had the item reshipped to the same address via expedited means and it should be received in the next 1-3 days. 

We are always here to help and assist our customers. It is our intention to make each and every transaction a positive one no matter what. As we have attempted to do so with this transaction. If anyone every has an issue with an order, please contact us with sales@techiewarehouse.com Subject: Priority Response Requested - Order # (your order number).

Sincerely yours,

The TW Customer Care Team
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