- Report: #1073391
Report - Rebuttal - Arbitrate
Complaint Review: Techzilla
Techzilla3580 Northwest 56th St., Suite 100 Ft. Lauderdale, Florida USA
Techzilla My Tech Help, Global Response Internet fraud Ft. Lauderdale Florida
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On July 18, 2013, I contacted this company via telephone number on a print document provided when I purchased my I-Pad Mini. I thought I was speaking to Apple tech support. The customer service person to whom I spoke affirmed this. I described problems with my device, and she stated that because the device was purchased more than 30 days ago and because I had not purchased a service plan, I would have to pay $119.00 to get the device repaired. I told her I would think about this. She called me back twice to ask if I considered what I would do. During the the second call, I stated that I would pay the fee. I thought that I had no option since she had led me to believe that I was speaking to Apple tech support. Upon taking my credit card information, she connected me to tech support. I spent two hours on the phone with Cameron, the technician, trying to get the I-Pad to download an AP. We were finally able to get one downloaded by connecting the device to my computer. Finally, at 11:00 PM I had to quit. The technician offered me four products for purchase for which I would get full rebates. I order two of these thinking that at least I would get something for my money. The two items were an external hard drive and virus protection. Four days later I had not received the promised rebate forms. When I finally received the forms on July 22, 2013, I found that the rebate for virus protection would not be sent for six month. If this had been disclosed to me at the time of purchase, I would not have bought it.
Sometime later, I contacted tech support again since I still could not download anything from the Apple AP Store. After going through several steps, the technician informed me that I was "not pushing the buttons correctly."
A couple of days after this, on August 3, 2013, I called customer service again to complain about the fact that my device still did not work and to complain that the promised hard drive had not arrived. I was told that the hard drive was out-of-stock and was not expected for at least two weeks. For my trouble with tech support, customer service offered to send me a coupon for $100 to be used at restaurants. I asked to speak to a supervisor. When the supervisor came on the telephone line, I learned for the first time that I was not speaking to Apple tech support or a company associated with Apple. For the first time, I was told that the people to whom I had been speaking worked for Techzilla--not Apple.
Immediately after that conversation I was able to contact the real Apple tech support. There is a problem with my device, and it may possibly need to be replaced. Techzilla staff not only misrepresented themselves as Apple staff, they could not have ever fixed my I-Pad.
This company has apparently engaged in fraud and continues to do so. They misrepresented themselves as Apple staff. The charged for services they cannot provide. They do not fully disclose the terms and conditions of their "rebates."
This report was posted on Ripoff Report on 08/06/2013 03:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Techzilla/Ft-Lauderdale-Florida-33309/Techzilla-My-Tech-Help-Global-Response-Internet-fraud-Ft-Lauderdale-Florida-1073391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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