- Report: #318458
Report - Rebuttal - Arbitrate
Complaint Review: Tele Resources Inc. - Mark Swanson - teleresources.net TeleResources Telemarketing
Tele Resources Inc. - Mark Swanson - teleresources.net TeleResources Telemarketing1203 London Road Duluth, Minnesota U.S.A.
Tele Resources Inc. - Mark Swanson - teleresources.net TeleResources Telemarketing in MN LIARS Mark Swanson FAKE FRAUD Duluth Minnesota
*UPDATE Employee: what kind of help would you need?
*UPDATE EX-employee responds: What?
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Because Tele Resources, Inc., is committed to creating
a valuable sales design. We have implemented a program structured around the continual training of an employee, not only for productivity but also quality.
LIES MY TELEMARKETER WAS VERY DUMB AND COULD BARLEY SPELL!
From the beginning an agent is welcomed into the company with a training program geared for sales success.
The agent is then trained on program specific material. This helps each of our agents grasp a full understanding of the product or service they are about to offer.
Upon completion each agent enters into a program specific sales skills course. This course combines both skill sets and places them together in a mock call scenario, preparing each sales agent for successful dialing. These three phases of training are completed before an agent takes their first call.
Learning From Experienced Dialers
Each agent is assigned an experienced rep who will dial with that agent until they are ready to begin dialing without phone side assistance The new agent will learn techniques and skills from an already experienced dialer. This is a group of skills that cannot be trained, they must be witnessed and learned.
Like anything in life a person needs to gain a little experience. We have set up an area on each of our programs where a new dialer learns how to not only reach expectations, but exceed them. Each dialer will spend a period of time in the incubator until they are ready to begin dialing on their own. In the incubator they will receive daily coaching until they have a well rounded skill set allowing them they ability to succeed.
The only way to properly succeed is to maintain a constantly improved set of skills. In order to maintain the skills that have been provided in training and in the incubator each sales agent is then broken in to teams. Each of our programs is broken into teams and each team is lead by a coach trainer. This process allows us to make sure every agent dialing on our programs receives some training time every day they are on the phone.
Each of our program has different teams each with a specific number of agents, making it easy for us to have daily interactions with each of our sales representatives. By doing this we are able to give and receive a constant flow of feed back.
NOW he talked me out of using another company because they were listed on this report. I can't believe because HE was ot on here I trusted him.
This whole company is a joke, I think this man works there all by himself. It was like pulling teeth just to get a call back. He talked a real good game. HOWEVER my MONEY is out the window. I am going to submitt a report to the BBB and Attorney General. Im also going to go to scam.com and anywhere else I can to let everyone know to not be fooled by Mr. Mark Swanson. He is VERY NICE and this is part of his scheme. I am in the process of evaluating if this company is part of another company or not that is running a scam as well. I will keep you posted.
I am gathering all the info I can here is some of the quality assurance page which can be found at www.teleresources.net
Telemarketing is as much about quality as it is about quantity. Telemarketing agents calling on behalf of clients are representing the company they are telemarketing on behalf of, and it is important for telemarketing clients to understand that their branding image can actually be improved by quality telemarketing services.
Telemarketing agents at Tele Resources, Inc. are constantly monitored by Tele Resources, Incs, quality assurance (QA) agents. QA agents listen constantly to telemarketing agents who are dialing and report on their performance. This process ensures that each telemarketing agent is monitored a minimum of once every other day.
Tele Resources, Inc. encourages telemarketing clients to take an active role in their telemarketing programs. When using an outbound only telemarketing center for telemarketing services, it is important that our telemarketing clients know their telemarketing program is being dialed at its optimal quality level. To do this we offer 2 different versions of client monitoring solutions that allow clients to listen to their telemarketing programs live while their programs are dialing.
Hosted Monitoring Solutions
With this solution clients can call in and listen to telemarketing agents live with a Quality Assurance team member or a telemarketing program supervisor. These calls are evaluated and discussed with our telemarketing team live on the phone. This process helps ensure that any issues are addressed immediately. Also, clients can discuss telemarketing strategies for dialing and agent improvement.
"ANYTIME I CALLED IN I WAS NEVER ABLE TO LISTEN TO ANYTHING OR I WAS PUT ON HOLD FOREVER"
This service allows telemarketing clients to listen to their program and the telemarketing agents dialing it live without the knowledge of either the agents or Tele Resources, Inc. When using an outsourced telemarketing center, it I important to feel confident that the outsourcing partner you are using is making the right types of calls on their behalf. Tele Resources, Inc. offers this service to ensure clients they are using the right outsourced telemarketing service partner.
As a company practice, Tele Resources, inc. verifies every telemarketing sale and lead generated before they are sent out to clients. This helps us to ensure that each sale made is not only accurate but quality. In addition, we verify each lead for accuracy and interest.
Every telemarketing recording is saved on file as practice for 3 years; however, Tele Resources, inc. will keep each recording for a client specific length of time. This is done so that telemarketing clients can trust that Tele Resources, Inc., is doing its best to ensure sales accuracy.
THEY COULD PROVDE ME NO RECORDINGS AND THE ONES THEY DID SOUDNED RIDUCULOUS MY INTERN CAN DO BETTER THAN THAT.
I SIMPLY WANT MY MONEY BACK AND MY CALLS FOR HELP HAVE GONE UNANSWERED I WANT TO SEE IF THEY ARE BOLD ENOUGH TO COME HERE AND ASSIST ME SINCE THEY WONT RETURN MY CALLS I MUST MAKE IT PUBLIC. IM CALLING THE DISTRICT ATTORNEY TO SEE WHAT I CAN DO AS WELL SINCE I LIVE IN THE SAME ARE AND I WILL BE PURCHASING THE REVENGE BOOK FROM ED AN I AM EXCITED ABOTU THAT! HELP ME
This report was posted on Ripoff Report on 03/16/2008 06:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tele-Resources-Inc-Mark-Swanson-teleresourcesnet-TeleResources-Telemarketing/Duluth-Minnesota-55802/Tele-Resources-Inc-Mark-Swanson-teleresourcesnet-TeleResources-Telemarketing-in-MN-L-318458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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