- Report: #1139047
Report - Rebuttal - Arbitrate
Complaint Review: Telebrands
Telebrands7850 Ruffner Avenue Dept. 4000 Van Nuys, California USA
Telebrands Ordered (1) Dump Cake book + shipping for a total of $17.99,they sent the order -doubled everything and charged $9.99 for Rush Priority shipping for a Total of $ 97.96 .I DID NOT authorize this amount Van Nuys California
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I ordered (1) Book called Dumpcakes from an ad on TV from Telebrands,they tried to sell me additional books and skillets. I said absolutely not interested.My total was to be $10.00 for the book and $7.99 for shipping. When I received the order they sent me (2) dumpcake books and (2) dump Dinners books and (2) skillets. Then charged me an additional $ 9.99 for Rush processing along with the origional $ 7.99 shipping charge. My Total bill was $97.96-not the $ 17.99 I agreed to. When I called the company,first problem was they could barely speak English,I could not understand them.I told them I wanted to send the entire order back. They wanted to give me a 15% off coupon for future orders instead.I said not interested. Told me I had to pay for return shipping and not be reimbursed. This company is a complete rip-off.I filed a complaint with Pennsylvania Atty Generals Office,after I called my Credit Card company to dispute the charge.
This report was posted on Ripoff Report on 04/15/2014 12:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Telebrands/Van-Nuys-California-91406/Telebrands-Ordered-1-Dump-Cake-book-shipping-for-a-total-of-1799they-sent-the-orde-1139047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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