• Report: #363088

Complaint Review: Teletech

  • Submitted: Thu, August 14, 2008
  • Updated: Thu, February 05, 2009

  • Reported By:Bremerton Washington
Teletech
9197 South Peoria Street Englewood, Colorado U.S.A.

Teletech @home unpaid fraud Englewood Colorado

*UPDATE EX-employee responds: Didn't get paid

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I trained with teletech at home on one of their major electronics store accounts. They had technical issues all of the time. The techs would tell me that their servers are always acting up and down. The techs laughed and said that the job would be a joke for me and I would always experience problems because of their crappy computers/servers.

I experienced HOURS of downtime. Unable to work, but required to sit at my computer UNPAID. Teletech only pays for 30 minutes of tech downtime if it is due to their fault and YOUR TEAM LEAD feels like amending Kronos Timekeeping system.

This company will tell you that they have medical benefits for @home employees but they deceive. It is only $50 for a FSA account. Their 401K program is a three percent and three year vested program. IE you get nothing in benefits.

My advice is to stay far away. You are better working as an independent contractor for another company and make better money too. There are also much better companies to work at home for the make you an employee (with REAL benefits, FULL pay)

Stay far away from this company or you will be paying them in the end. I never received pay for my hours worked. Got billed for a REQUIRED headset that I HAD to purchase through THEM.

STAY AWAY BEWARE

PS....They don't have good agents or team leads. Team leads belittle you publicly in chat, call you at home to threaten you, email threats. They have horrible customer agents as well....I never dealt with so many p'od customer's being transferred wrong or spoken badly to. Best Buy will go away.. Trust me..

Melinda
Bremerton, Washington
U.S.A.

This report was posted on Ripoff Report on 08/14/2008 08:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Teletech/Englewood-Colorado-80112/Teletech-home-unpaid-fraud-Englewood-Colorado-363088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Didn't get paid

AUTHOR: Dg - (U.S.A.)

This company has 2 incentive program in which they do not pay you for. They ripped ,me off for hours worked, they did not pay me the incentives that i worked to obtain and when called on to ask about it the TL just ignores your request. You would be better off working with someone else. If your system goes down, the TL's are very ignorant and will talk down to you like they are better than everyone else. The TL's are not very knowledgable about the policies that Teletech holds and how they are held accountable for their actions..

Best bet: stay as far away as possible!!!!!
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