- Report: #1166151
Report - Rebuttal - Arbitrate
Complaint Review: Ten Scores
Ten Scores4437B Avenue Coloniale Montreal, Quebec USA
Ten Scores tenscores.com tenscores.com Ten Scores is a scam and ripped me off! Montreal Quebec
*Author of original report: Yet another email?
*REBUTTAL Owner of company: Who are you?
*Author of original report: Proof of what? Your idiot accounting system?
*REBUTTAL Owner of company: Proof
*Author of original report: Don't believe a word from this scammer!
*REBUTTAL Owner of company: To the reader of this report interested in our company
*Author of original report: We're finished.
*REBUTTAL Owner of company: Please, help me understand...
*Author of original report: Nice response, but clearly still a scam
*REBUTTAL Owner of company: A clear mis-understanding
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I ran across tenscores.com while researching how to improve the CTR of my adwords ads while reducing my spend per click. Their website seemed legit and promised to improve the returns from my adwords campaigns.
I joined and used their tools for three months. During that time I encountered screen freezes, repeated login issues, and cryptic error messages. Worse, after 3 months of following their advice and prompts, there was no improvement in my campaigns.
At this point I decided to part ways with tenscores.com. I logged into my account and cancelled, and received an automated email confirmation. A couple of hours later I received an email from someone named Chris stating that a refund was being issued.
So far, so good. I was still angry at having been misled about the quality of their service, but I thought if they issued a refund, no harm, no foul.
What happended next is the reason I am filing this report. Two days later they once again charged my card for a monthly fee. I tried to call someone there, but they don't apparently believe in actually speaking to their customers. I next sent an email to support. A day later I rec'd a snotty response indicating that a refund was already issued. I sent an email back saying that's not the issue, the issue is that you are continuing to bill me after I cancelled my account. At this point, they stopped responding.
It has been a week now and there is no refund on my credit card. I am filing this report to warn everyone about tenscores.com - they have an impressive website but their tools are buggy and clearly don't live up to their marketing claims. Their billing system is either the worst I have ever seen or they are outright scammers.
My next step is to file a chargeback on my card. Again, I am filing this report to warn other marketing pros to stay away from tenscores.com - it's completely bogus or a scam, but obviously a waste of time and money.
This report was posted on Ripoff Report on 07/30/2014 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ten-Scores/Montreal-Quebec-H2W-2C5/Ten-Scores-tenscorescom-tenscorescom-Ten-Scores-is-a-scam-and-ripped-me-off-Montreal-Q-1166151. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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