I reached out to this dental office for help -- only to be disappointed and feeling very abused both by Dr. Monica Ponce as well as her office staff and assistants.
Their billing is totally screwed up! They billed my dental insurance for a more extensive procedure that was not even done. When questioned about this, Dr. Ponce wanted to settle the matter with
me and not my insurance company.
I set up payment arrangements even before my procedure was done (which they accepted). However, I was thrown in a back room which has a door on it on my next appointment to be told that they could not accept my payment arrangement (after the papers were signed, sealed and delivered a week earlier). The office manager was very rude, and said that there was nothing I could do except to pay them that day. Then they stated that they were only going to do half the work.
Also, Dr. Monica Ponce works without any sterile gloves or instruments. She does not abide by the Dental Standards from UCLA, the dental school that she graduated from, and also the "Patient Bill of Rights". She and her office staff treat the patients like they are a "number (like in dollars)" instead of live human being, or respect. Dr. Ponce runs from room to room. It is questionable whether she washes her hands between patients. When leaving the room, she does not even state whether your appointment is over with.
Dr. Ponce is also known to LIE to your face and talk behind your back with her office staff. She also pins you down in the chair. She does not the parents come in the exam room with their children. Her dental work is very substandard. I ended up having to go to another dental office to have all the work she performed redone!
I could write a lot more than what I wrote here. The bottom line is this:
RUN, DO NOT WALK away from this office!!!
I also recommend getting in touch with your dental insurance prior to getting any procedure done with them. She also stated that she knew persons high up in the BBB and that she can get glowing recommendations from them.