• Report: #1151750

Complaint Review: Tender Dental

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  • Submitted: Tue, June 03, 2014
  • Updated: Tue, June 03, 2014

  • Reported By: MadNevadan — Las Vegas Nevada
Tender Dental
7670 W Lake Mead Blvd #130 Las Vegas, Nevada USA

Tender Dental Las Vegas Oral Surgery Tender Dental Dr. Monica Ponce, DDS -- UNCARING, UNPROFESSIONAL Las Vegas Nevada

*UPDATE Employee: 6/3/2014 rebuttal

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Wow. I will never put that much trust in a friend again. Dr. Ponce was recommended when I suddenly came down with an extremely painful toothache. That was on a Tuesday and I scheduled an appointment for 5 pm: the latest, the office said, that I could go...but I'd have to wait until Friday!  I told them I have to pick up my wheelchair-bound wife from her work so she could drive me there and wait while the work was being done.  We both have to leave work early to get there in time, and we both lose money in doing so.

Less than 10 minutes prior to the appointment--and as I was picking up my wife, the Tender Dental office called me to say they were "Sorry for the inconvenience, but the appointment has to be rescheduled." I went ballistic. "Sorry for the inconvenience" doesn't cut it. I had to move heaven and earth just the GET this date and time and suffer five days of pain, only to have them cancel on me minutes before the appointed time?  Bull crap!  Why didn't they know about this--and call me--earlier?

I did give them a second chance and rescheduled for the next available 5 pm time slot. It turns out that would be 4 days later, the following Tuesday.  Apparently, it's okay to make you wait a total of 8 days before they take care of you.  Worse, my wife and I have to take MORE time off and lose MORE money to make this happen.

Of all the insults, they called me on a Saturday afternoon to CONFIRM THE APPOINTMENT!  I asked, "Who is going to confirm that you will actually KEEP the appointment you set?" ... no answer except for "Sorry."

Monday afternoon (4:20 pm!!), the day before the Big Day, I get a call from their office to say that I am not covered under my wife's insurance.  "Sorry," they said.  That evening when I picked up my wife. we went home and called the insurance company. They confirmed that, indeed, I WAS COVERED.  Hmm. Do you think they could have asked for more info, to reconfirm the info given them, or even for me to fax them a copy of the freakin' CARD? Nope.  Just "Sorry, but you are not covered."

So, today, when I get a chance, I will call them back to explain my frustrations ... and promptly FIRE THEM.  Oh, and by the way:  I'll be sure to tell them 'I'm sorry for the inconvenience.' They just lost a customer. Yeah, I feel ripped off. I wasted time and money on both my and my wife's part.

This is incompetence by the office staff. It is them not caring for the needs of the customer. It is, at the utmost, inconsiderate, unprofessional, uncaring, and incompetent. 


This report was posted on Ripoff Report on 06/03/2014 08:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tender-Dental/Las-Vegas-Nevada-89128/Tender-Dental-Las-Vegas-Oral-Surgery-Tender-Dental-Dr-Monica-Ponce-DDS-UNCARING-UNP-1151750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

6/3/2014 rebuttal

AUTHOR: ana - ()

As the manager of the office we take all calls serious and believe in the best customer service. I do not recall the caller as he is not a patient of record. We verify all insurance prior to our patients visit so they don't get a suprise bill at the end of day. You may always ask to speak to the manager I or another manager can attempt to resolve your issue. We do not make our patients wait for appointments. We have 3 locations that we can offer an quick appointment with. If you have any further questions please call 702-312-2273. 




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