- Report: #435614
Report - Rebuttal - Arbitrate
Complaint Review: Terry Lee Honda
Terry Lee HondaU.S. Highway 36, Avon, Indiana U.S.A.
Terry Lee Honda New dealer with same old service department tricks Avon Indiana
*Consumer Comment: Terry Lee is NOT a Rip Off Artist
*Consumer Comment: I love automated messages....
*Consumer Comment: Terry Lee Honda
*UPDATE Employee: Inaccurate Report
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The Terry Lee service advisor told me the screw had penetrated all the way through and they had a "special" plug they used to repair such a puncture and the charge would be $50. This seemed high to me so I left and went to the local tire retailer just down the street. They told me if the screw was all the way through, the charge to repair would be $24. After they looked at it, they discovered that it was only the head of the screw stuck between the treads with only about 1/8" of length below the head and there was no puncture at all. Charge: None.
Obviously, the Terry Lee people did not look carefully at the tire and even if they had, the $50 was double the normal charge for such a repair. This is enough for me. Terry Lee is a Honda minority dealership and I hoped as such he would present a different approach, but it is clear to me this service department is on the lookout for gullible women who might be fooled with the usual tricks found in this kind of business.
I think they saw a woman who they automatically thought would be an easy mark. I would advise other women to approach this service department with caution.
This report was posted on Ripoff Report on 03/19/2009 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Terry-Lee-Honda/Avon-Indiana-46123/Terry-Lee-Honda-New-dealer-with-same-old-service-department-tricks-Avon-Indiana-435614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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