- Report: #1102117
Report - Rebuttal - Arbitrate
Complaint Review: Texan Harley Davidson
Texan Harley Davidson2111 N Frazier Conroe, Texas USA
Texan Harley Davidson Service manager Justin Dealership manger Gary factory warrenty work Conroe Texas
*General Comment: Yes...
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Drop motorcycle off for factory warrenty work to fix a loss of light during riding. Left dealership and within 15 minutes service manger Justin calls and said all the handle bar levers are loose and transmission linkage is loose and he wanted to do a $400 service on the bike and he would take care of all of it. I told him to only fix the electrical problem that was covered under the warrenty. We go pick the bike up and he charges us $140 they removed the battery and tested it and rewired our stereo anddid a 30 mile test ride on a dyno machine and said it was good. Picked it up within 5 miles it did it three time again. We took bike back and they replaced voltage regulator and test drove it 80 miles on a dyno machine. Asked Justin how they were going to take care of this bill they charged me prior for doing nothing to the bike and was not apporved by us to change. He told me he would go talk to Gary the dealership manger and see what they could do 15 min later comes back with all these reason why they cant give me my money back or a gift card which I told him I would accept at the very least. Gary never came out of his office to get the facts just made a lot of assumption off what Justin told him. When I was picking the bike up the second time Justin was calling another customer tell himone thing is covered by your warrenty and trying to get him to pay for several other things out of his pocket. Beware this new team of mangers are only concern is to take cash from your wallet.
This report was posted on Ripoff Report on 11/25/2013 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Texan-Harley-Davidson/Conroe-Texas-77388/Texan-Harley-Davidson-Service-manager-Justin-Dealership-manger-Gary-factory-warrenty-wor-1102117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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