- Report: #1058668
Report - Rebuttal - Arbitrate
Complaint Review: The AC Outlet
The AC Outlet1813 SW 31st Ave Hallandale, Florida USA
The AC Outlet Will not pay to have replacement AC condenser reinstalled that broke within 2 weeks after initial installation. Florida
*UPDATE Employee: Product Support and Warranty
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In mid April I purchased 2 complete 3 Ton 18 seer Amana Air Conditionin units (over $6,500.00) from the AC Outlet. The frist time the units were delivered one of the condenser units was damaged so I couldn't have it installed and I had to wait. When the replacement unit came in I paid(over $3000.00) to have both AC systems installed in my home and within 2 weeks time one of the condensers broke. I had to wait to get a warranty form, fill it out and send it in. Then, I had to haggle with their customer service Rep. to get them to pay for the shipment pick up of the broken unit which I to pay a technician to unnstall. I have since received another replcement condenser in which they are not willing to pay to have it reinstalled by a licensed technician at my home. I simply don't have another $850.00 to spend to have the condenser reinstalled. It is neither my fault, nor the technician's fault that the unit broke; the fault clearly lies with the manufacturer. Its only fair to me that The AC Outlet pay to have the new unit reinstalled.
This report was posted on Ripoff Report on 06/12/2013 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-AC-Outlet/Hallandale-Florida-33009-2020/The-AC-Outlet-Will-not-pay-to-have-replacement-AC-condenser-reinstalled-that-broke-withi-1058668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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